PHCC Establishes New Online Resource Center

November 23, 2004
/ Print / Reprints /
ShareMore
/ Text Size+
Contractors must love e-mailed newsletters. Why else would there be so many of them? Everyone from suppliers to marketing companies is generating electronic flyers targeting contractors.

Imagine e-mailed newsletters as shotguns of the information world. The sender aims the newsletter at a target group (contractors), and hopes that this week's blast hits home with a few of the readers. These shotgun blasts help a few, but the odds are against them helping contractors with the problems they are facing at the moment. That contractor struggling with a change order problem that has to be solved by 5 p.m. will not find much help in this week's newsletter about customer service.

In 2002, the Plumbing-Heating-Cooling Contractors - National Association (PHCC) Educational Foundation established a new "Contractor Resource Center" Web site at www.foundation.phccweb.org. The new site was designed to serve as a launching point to quality business management tools and information, accessible to contractors on a 24 hour/7 day a week basis. In other words, a contractor facing an issue with employee retention can get direct access to an article with help on that topic, as they need it, when they need it.

For the last two years, Educational Foundation staff has sifted through industry e-mail newsletters, extracting only the most useful nuggets of information. With permission from the authors, these pre-filtered "best-of" tips are added to the Resource Center library each week. A search feature on the site helps visitors quickly find assistance on the topic they need and, unlike newsletters, these useful bits of information don't disappear into the deleted e-mail folder after a month.

Business owners facing the task of training a newly hired or promoted project manager are getting a hand with the newly added "Introduction to Project Management" online training course.

This training tool covers the basics of what every project manager should know in a creative package that combines video, audio, and slide shows, all viewable over an Internet connection - anytime, anywhere. Additional courses, including "Becoming the Eyes and Ears of Your Company" are scheduled for completion next year.

Other materials, including a Human Resource Bulletin, sample North American Technician Excellence (NATE) test questions, sample business forms, and other tools are also slated for addition to the site.

John Zink is the PHCC Educational Foundation's Director of Programs and Education.

Publication date: 11/29/2004

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

More Podcasts

THE MAGAZINE

ACHRNEWS

NEWS 04-14-14 cover

2014 April 14

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

SERVICE CALLS POLL

Which statement on service calls best applies to your business?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con