HVAC Breaking News

Oct. 22, 2008: Astea and L&T Infotech Partner to Deliver Field Service Solutions

October 22, 2008
/ Print / Reprints /
ShareMore
/ Text Size+

HORSHAM, Pa. - Astea International Inc., a leading provider of service management software, announced that it has signed a partner agreement with Larsen & Toubro Infotech Ltd., a leading global IT services and solutions provider. The partnership combines L&T Infotech’s IT services expertise and system integration experience with Astea’s service management and mobility solutions.

L&T Infotech’s expertise is expected to streamline and accelerate large-scale implementations, and also extend Astea’s customer support capabilities. In addition to providing implementation and consulting services, as the relationship progresses, L&T Infotech may also become a value-added reseller.

“We are very pleased to be working with a leader in the service management space. Astea has extensive experience in delivering proven and innovative software solutions to the global market and has become the ‘go to’ company for organizations where service is strategic and mission-critical to their business,” stated Sudip Banerjee, chief executive officer, Larsen & Toubro Infotech Ltd. “We are already actively working together on a large enterprise global deployment of their solution. There is a high level of synergy and complementary capabilities between Astea and L&T Infotech and we see a lot of opportunity for continued success and expansion for both of the organizations.”

L&T Infotech’s deployment strategy is said to reduce overall costs by simplifying the planning process, reducing costs, and speeding overall implementation times. According to the companies, the combined solution improves efficiency and consistency of service, while leveraging L&T Infotech’s strength in integrating Astea’s solutions with non-field service applications, such as ERP solutions, custom applications, legacy, and other existing systems.

According to Astea, it can provide total end-to-end service management and mobility solutions that support a company’s entire service business or it can provide a modular approach and complement existing applications. Astea offers service management, mobile workforce management, parts and inventory management, reverse logistics management, and customer management solutions, all on a single central repository.

“By combining our service management software with talented global IT experts at L&T Infotech we are strengthening our commitment to provide the best customer service to our clients. Additionally, this partnership will help expand our market presence and accelerate growth,” said John Tobin, president, Astea. “With this partnership, we are enabling our clients to provide the highest levels of customer satisfaction to their customers, with faster response times and proactive communication, creating a consistent and highly personalized experience at every touch point.”

For more information, visit www.astea.com.

Publication date: 10/20/2008

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2014 ACI Home Performance Conference

The 2014 ACI National Home Performance Conference & Trade Show was held in Detroit.

Podcasts

NEWSMakers: Michael Willburn

Michael Willburn, president, Infloor Heating Systems, joins the program to discuss his company, radiant heating, industry trends, and whether contractors are becoming more interested in radiant heating. Posted on July 11.

More Podcasts

ACHRNEWS

NEWS 07-21-14 cover

2014 July 21

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

R-22 PHASEOUT POLL

Some in the industry are calling for the EPA to halt production of R-22 as of 2015. What do you think?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con