According to QSC, the program gives members all that is needed to begin offering maintenance agreements to clients. Included in the program are details for building a maintenance agreement program, how to price it, and technician manuals for the selling process. The Technician Training section includes: a manual for sales training process; technician training manual in PowerPoint supplemental to the manual; and "Creating Career Paths using Maintenance Agreements."

In addition, QSC has developed a packet of marketing materials including: whole-house inspection form ready for print; technician in-home checklist and needs assessment; water heater/furnace stickers; grocery list refrigerator magnet; emergency magnet with numbers; consumer education brochure; one-pager on household tips, such as mold remediation/insurance, etc.; friends and family coupons; and more.

QSC is an enhanced service group of the Plumbing-Heating-Cooling Contractors-National Association (PHCC). QSC provides training programs, products, and services for select members of PHCC's service and repair membership. For more information, visit www.qsc-phcc.org.

Publication date: 03/21/2005