The plug-and-play connections will enable every alarm point configured on the rooftop unit to be communicated wirelessly, direct to service contractors and facility managers via pagers, cellular phones, faxes, and/or e-mail. The alert message will provide location, equipment identification, and the specific equipment alarm code causing the problem.

“This technology will allow service contractors to respond with the most qualified personnel for the job, prepared with the proper parts and tools, reducing equipment downtime and costly business disruptions for their customers,” said Duffy.

Perfect Fit

The agreement will allow Lennox authorized dealers and any servicing contractor to differentiate their services by providing state-of-the-art digital and Internet equipment monitoring. “Instant alert notification will allow contractors to lock-in service calls, increase customer service and retention, and improve management of day-to-day business operations,” Duffy stated.

“The Lennox/Notifact partnership is a perfect fit, as we are always looking to add value to our products and services,” said Theresa Dawson, product marketing manager for Lennox’s Commercial Platform. “By using this technology, we can now provide detailed, diagnostic information to any number of people virtually anywhere in the U.S. — in minutes.”

Added Dawson, “The [Notifact] transceiver can be linked to 10 Lennox L Series rooftop units. This provides our customers with more application flexibility than other systems on the market today.”

PATENTS Allowed

Notifact also announced that several patents pending for its message routing system have been allowed by the U.S. Patent and Trademark Office. Official patents are expected to be issued by the end of the year.

Publication date: 09/18/2000