Newsline

Johnstone E-Commerce Program Has Local Touch

April 11, 2001
/ Print / Reprints /
ShareMore
/ Text Size+
PORTLAND, OR — National hvacr distributor Johnstone Supply, Inc., has launched a custom-designed online ordering and local store website program, enabling its customers nationwide to search catalog information and place orders over the Internet 24 hours a day, seven days a week. With this program, each Johnstone store now features its own website, providing local information and retaining local customer service and relationships.

Each of the cooperatives’ 248 stores will register their own customers for online ordering, and orders will be tracked and fulfilled by the local store. Each store has been provided an “electronic storefront” which can be customized to provide online customers information specific to their location, including general store information, store-specific product offerings and availability, and notices of in-store sales, promotions, or customer training and demonstrations.

The traditional Johnstone catalog can now be viewed online, with images and descriptions of each of the more than 17,000 products found in the printed catalog. The online version provides the ability to search by product category or specific part.

Gary Daniels, president of Johnstone Supply, said, “Our unique cooperative model is so successful because of the relationships these local stores have with their customers. This new system keeps those Johnstone customers who prefer to order online in touch with their local store and staff, and keeps the e-commerce business and profits for that store as well.”

Customers logging onto the corporate website (www.johnstonesupply.com) are now directed to their closest or preferred store’s individual website.

Publication date: 04/16/2001

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

Recent Articles by Greg Mazurkiewicz

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

More Podcasts

THE MAGAZINE

ACHRNEWS

NEWS 04-14-14 cover

2014 April 14

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

SERVICE CALLS POLL

Which statement on service calls best applies to your business?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con