Job Satisfaction Works Its Magic

January 25, 2010
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TOP ROW (left to right): James (Jim) Barry, Doctor Cool & Professor Heat, League City, Texas; Hal Smith, Halco Heating and Air Conditioning, Phelps, New York. BOTTOM ROW (left to right): Wesley Holm, Thompson Plumbing Heating and Cooling, Cincinnati, Ohio; Bob Weisser, Poudre Valley Air, Fort Collins, Colorado; Bill Phillips, Island Temperature Controls Ltd., Victoria, British Columbia.


People who are still working, it is presumed, are supposed to feel grateful for their jobs. This might not be the case - and it points to the continued importance of what some contractors are doing to make their workplaces attractive to employees. The winners of our Best Contractor to Work For contest, like trained magicians, make it look easy, but we took a look behind the scenes.

According to a report released in early January by The Conference Board, U.S. job satisfaction is at its lowest level in two decades.

At Halco Heating and Air Conditioning, Phelps, N.Y., employees can advance quickly thanks to ample education. Doctor Cool & Professor Heat, League City, Texas, prizes honesty and integrity among its employees. At Island Temperature Controls Ltd., Victoria, B.C., Canada, the family feeling runs so deep, the company was nominated by a person who no longer works there.

Thompson Plumbing Heating and Cooling, Cincinnati, works at finding and retaining the right combination of the right people, which requires training and investing in each individual. And at Poudre Valley Air, Fort Collins, Colo., brothers Jim and Bob Weisser work hard to make sure the business is not only well respected by customers, but is loved by employees as well.

In any business environment, these types of qualities help companies hang on to valued employees. In this market, they are more important than ever.

For more on our Best Contractor to Work For winners, see the following feature articles in this issue:

• Contractor Provides Stability, Consistency

• Living Up To a Name

• Promoting Ethics, Honesty, and Friendship

• Winner Trains All, Gets Employees Young

• Cool, Calm, Collected Makes for Great Work

Publication date: 01/25/2010

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Didn't answer "how?"

Serenity Abell
January 25, 2010
The first paragraph of this article does a good job of raising the questions "How?" How do these companies seemingly magically make the workplace more attractive. This article did not answer that question for me whatsoever. They told me why these workplaces were seemingly more attractive to work for (family environment, opportunity for education), but it never told me how? How do you make a family environment? How do you provide the best opportunities for education and advancement without leaving yourself at risk? How did these specific companies make it work for them? I felt that this article had no news values other than who won the Best Contractor to work for category and a brief and vague description of why. I was disappointed that this press release didn't have any useful information to me.

Best Contractor

Ray R.
January 26, 2010
"Thompson Plumbing Heating and Cooling, Cincinnati, works at finding and retaining the right combination of the right people, which requires training and investing in each individual." Maybe the News should check with our local(Cincinnati.BBB.org) Better Business Bureau before picking the best contractor to work for. Currently they are rated "F", as a contractor in the Cincinnati market I have first hand experience with there sales and service tactics to increase their bottom line. I question if there training is more sales oriented than service related because of the complaints that we receive as a second opinion where the equipment only needed minor repairs. Job satisfacation does not necessarily come with a big paycheck but also providing the best customer service for our customers and knowing that we where there to provide our heating/cooling expertise. Hopefully the News will also recognize the many small contractors that make up our industry and not necessarily the large contractors with huge advertising money. Word of mouth is the best company to work for.

agree with ray

another hvac company
March 1, 2010
Ray, Youre absolutely correct in your assumption that the training a thompson tech recieves is more sales oriented than anything. these guys only go through two to three weeks of actual hvac training before they are let into your home to sell you something. BEWARE!!! they even have a team of "technicians" that come to your home if you tell them your hvac equipment is old who will intentionally tell you you have problems or a crack in your heat exchanger to get you to buy overinflated and low quality products. they even call themselves "the furnace assassins" or "wolves in sheeps clothing". its really unbelievable what these guys do. there are only a small group of actual technicians who know what theyre doing. the rest of these guys have one month to less than a year of experience in hvac. but they are taught how to sell from day one! they make a huge amount of money because of what they tell you is "wrong" with your furnace then get paid for what they sell. many times youll have to get a second or even third visit because the rookie "technician" screwed something up. BUYER BEWARE!! they are after your money not your satisfaction.

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