Service & Maintenance / Extra Edition

Is Avoiding A Callback Worth 10 Minutes Of Your Time?

February 7, 2004
/ Print / Reprints /
ShareMore
/ Text Size+
Spending as little as 10 minutes discussing proper humidifier operation and troubleshooting tips with the homeowner at the time of installation could eliminate future callbacks, according to Bruce Darkow, product manager for Aprilaire.

Some simple strategies can be used to ensure proper installation and operation and also keep homeowners happily humidified while avoiding costly callbacks.

Checking The Initial Installation

To confirm proper operation upon installation, said Darkow, Aprilaire Automatic Humidifiers have a test mode that allows the humidifier to operate for one minute. This is important, he said, since many of these humidifiers are installed year-round, including the summer months when new air conditioners are being installed. During normal operating conditions, the humidifier control will not allow for humidifier operation at outdoor temperatures above 65 degrees F. However, when in test mode, this circuitry is overridden, allowing the installer to check the humidifier's operation.

With the introduction of Aprilaire's newest version of its automatic humidifier control, a new diagnostic circuit and red LED indicator are utilized, he said. "It does a check of the components on the circuit board, and ensures that either the outdoor temperature sensor or plastic resistor case (for operation in manual mode) is attached to the outdoor temperature sensor terminals." If the circuit is not proper, the red LED lights, notifying the installer of a problem before leaving the jobsite. "This definitely prevents callbacks," noted Darkow.

Table 1. Recommended indoor humidity levels.

Achieving Optimum Humidity

Darkow recommends the following for optimum humidity control:

1. A humidistat, used with a manually controlled humidifier, needs time to react to an increase or decrease in the call for humidity. "Make sure your customers clearly understand the reaction time difference between a thermostat and a humidistat," he emphasized. A call for a change in humidity takes much longer to fulfill than a call for a change in temperature. Therefore, it's best to make a humidistat adjustment in the morning for what the anticipated evening low temperature will be.

For example, if the low temperature is expected to be 20 degrees F, the relative humidity should be set for 35 percent. The humidifier should be adjusted for every major change in outdoor temperature, he said. See Table 1 for recommended settings.

To avoid making constant manual adjustments, the homeowner can opt for a new automatic humidifier control, which constantly monitors indoor humidity and outdoor temperature to respond immediately to a humidity call.

2. Run the furnace blower constantly. "Whole-house humidifiers work in conjunction with the furnace blower motor," related Darkow. "If the blower operates constantly, every time a humidity call is made, the call will be fulfilled immediately. In addition, if there is excess humidity in the home, the furnace blower will effectively dissipate excess moisture over time."

For newer, tighter homes, an energy recovery ventilator can also be used to remove excess moisture from the home. With this accessory, inside air can be circulated more effectively and efficiently, he said.

3. Explain the basics of humidification to the homeowner. "Common sense might lead the average customer to assume that as temperature decreases, the humidifier adjustment would need to increase," Darkow stated. "However, the exact opposite holds true. As air becomes cooler, its capacity to hold moisture decreases. Therefore when the temperature dips to below freezing, the recommended relative humidity will decrease and the homeowner will need to set the humidistat dial lower."

Although no one will ask you to predict the weather, he said, "It would be worthwhile to don your weatherman's hat and quickly explain relative humidity to the customer. The term is unfamiliar to many people, but it plays a critical role in comfortably humidifying a home."

Simply put, he explained, relative humidity is the amount of water vapor, in percent, that is actually in the air compared to the maximum amount the air could hold at the same temperature. For instance, air in a home heated to 70 degrees F can hold approximately eight grains of moisture per cubic foot, which would be 100 percent relative humidity (rh). If there are currently two grains of moisture per cubic foot in the home, then the air is holding one-fourth, or 25 percent, of its total capacity. The relative humidity is then 25 percent, because the air could hold four times as much moisture.

"Optimum humidity varies depending on whom you ask," he said, "but most people agree a comfortable range is between 40-60 percent."

4. Change the evaporative element annually. "Most homeowners don't realize how critical the evaporator is to humidification," commented Darkow. "It is the heart of the unit and must be in good condition to assure high capacity and trouble-free performance. Its importance can be illustrated in two ways: First, it is the means by which moisture is added to the air. Its many tiny surfaces allow water to be dispersed and then evaporated for distribution as moisture. Second, it traps minerals left behind from the water passing through it. As the mineral deposits build, the humidifier's evaporation rate could be affected. These two reasons make it important to change the evaporative element annually, ensuring maximum comfort in the home."

As a reminder for the homeowner, Aprilaire recently introduced a new humidifier control with a water panel change indicator light on the front of the control.

Table 2. Condensation on windows. With a constant indoor temperature of 70 degrees F, this table illustrates the outside temperature at which condensation is likely to occur.

How To Avoid Over-Humidification

What happens when the homeowner is following all of the tips for achieving optimum humidity and they're actually experiencing condensation on windows instead? Oftentimes, the fault lies beyond the humidifier and its control, and can be attributed to other household conditions. For instance, people, just through talking and perspiring, add humidity to a home's air. During the holidays, at a household event with numerous guests, condensation may sometimes appear on cold, outside windows.

To keep windows from fogging, decrease the humidistat before family gatherings, said Darkow. "Inform the homeowner that moisture from internal sources other than the humidifier will not immediately dissipate once the temperature drops and condensation appears."

Other humidity-causing household events include cooking, boiling water, taking showers, and watering plants. While none of these events can bring enough moisture into the home for comfortable, cold weather living, any one, given the proper circumstances, can elevate the humidity level high enough to cause condensation on windows.

"And this excess moisture can occur even when the humidifier is off or in homes without a humidifier," Darkow remarked, "so remind the homeowner that, on occasion, this is normal." See Table 2 for likely condensation points.

Homeowner's Humidifier Checklist

The homeowner should check the following:

  • Make sure saddle valve is fully open.

  • Make sure power cord is plugged in if applicable.

  • Make sure bypass damper is open during winter. Close in summer.

  • Make sure drain is free of clogs.

  • Make sure water runs freely and water line is open.

  • Change evaporative element annually.

    If optimum humidity and minimal maintenance is the goal, an automatic humidifier is the best choice for the homeowner, said Darkow. With an automatic humidifier, routine maintenance such as changing the evaporative element will still be required; however, the need to make constant manual adjustments to the humidistat will be eliminated.

    For more information, visit www.aprilaire.com.

    Publication date: 02/09/2004

  • Did you enjoy this article? Click here to subscribe to The NEWS Magazine

    You must login or register in order to post a comment.

    Multimedia

    Videos

    Image Galleries

    2014 MCAA Annual Convention

    Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

    Podcasts

    NEWSmakers: Julian Scadden

    Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

    More Podcasts

    THE MAGAZINE

    ACHRNEWS

    NEWS 04-14-14 cover

    2014 April 14

    Check out the weekly edition of The NEWS today!

    Table Of Contents Subscribe

    SERVICE CALLS POLL

    Which statement on service calls best applies to your business?
    View Results Poll Archive

    HVACR INDUSTRY STORE

    plumbing-hvac.gif
    2014 National Plumbing & HVAC Estimator

    Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

    More Products

    Clear Seas Research

     

    Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

    DON'T MISS A THING

    Magazine image
     
    Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

    STAY CONNECTED

    facebook icontwitter iconyoutube iconLinkedIn i con