Temperature Service Co. provides commercial and industrial HVAC and refrigeration/cooking equipment service while also offering design/build capabilities.

President Scott Templin turned to Data-Basics to deliver an integrated service management solution that includes mobile workforce and accounting components, and also allows his company to evolve into a paperless, more efficient business.

"We expect to double our business in the next five years," said Templin. "We wouldn't be able to handle that growth without the software foundation from a company like Data-Basics."

The Escalation Manager tool played a significant role in Temperature Services' selection of Data-Basics' software, since rules can be customized based on client needs, and designated personnel will automatically receive a notification when a problem arises. Escalation Manager and all other tools are based on Data-Basics' Rules-Based Managementâ„¢ (RBM) technology, which enforces rules, predetermined by the customer, through the engagement of a series of alarms for action.

Publication date: 03/01/2004