Encompass Looks for a Competitive Edge

April 5, 2001
/ Print / Reprints /
ShareMore
/ Text Size+
HOUSTON, TX — Encompass Services Corp, a $4.3 billion provider of facilities systems and services, is often associated with the commercial side of the hvacr trade, with a focus on mechanical/electrical contracting and facilities management. But the company recently added single-source residential service, and Encompass is rolling out the program with a big splash.

A three-month consumer advertising campaign is spearheading the new program, called “The Encompass Edge©,” the name stemming from an acronym for “Everyday Dependability and Guaranteed Excellence.”

The campaign is using radio, television, and direct mail advertisements, and, according to the company, “marks the first time Encompass Residential Services business units have gone to market using the Encompass identity.”

“This campaign is the formal introduction of the Encompass name to residential customers in two of our largest markets [Houston, TX, and Greensboro, NC],” said John N. Garofalo, president of Encompass Residential Services. “It demonstrates the cohesiveness of our organization and the advantage of doing business with a large, nationwide service provider.”



Smooth Transition

Garofalo added that the Houston market has five different Encompass companies, offering plumbing services, hvacr services, and residential new construction. Since one of the Encompass’ original goals was to maintain consistency and keep a link to the former companies, the idea of a program involving all Houston-area companies seemed an ideal solution.

“We were concerned we would lose credibility with customers,” he said. “We wanted to transition between the original name and the Encompass name. We brought the five companies together [under the Edge program]. Everybody’s uniform has the Edge patch, matching hats, photo ID badges, and we have re-identified all of the vehicles to include the original name of the company and the Encompass Edge logo.”

Garofalo said that in addition to the major advertising campaign, the company is looking into hosting a talk show in the Houston area.

He noted that the recent spike in energy prices will also have a direct impact on Edge campaigns. “We are going to guarantee utility savings with the Edge if we install high-efficiency furnaces,” he said.

“We also have builder upgrade showrooms, which will allow builders to bring their customers in so they can educate them on SEER ratings, high-efficiency systems, etc. Eventually we would like to have all product offerings from our five facilities (including plumbing, security, electrical) to be in one place.”

The Edge is also being rolled out in Greensboro, where Encompass has one company, Central Carolina, with satellite branches in Winston-Salem and Burlington. Garofalo would like to see the Edge concept take hold in many different communities, to the point where all Encompass Residential Service companies will employ the Edge system and have it identified on their trucks and in their advertising.

“We are going to look at the Edge for a quarter and its criteria; and if it proves to be successful, we may launch the program in other markets, e.g., Dallas, TX, and Fort Myers, FL,” Garofalo added.

“I would love for the Edge to become so ingrained in customers’ minds that it becomes the Encompass Edge.”

Publication date: 04/09/2001

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

Recent Articles by John Hall

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

More Podcasts

THE MAGAZINE

ACHRNEWS

NEWS 04-14-14 cover

2014 April 14

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

SERVICE CALLS POLL

Which statement on service calls best applies to your business?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con