CINCINNATI - Broadway Services, an HVACR service tool repair center located in Sanford, Fla., named Larry Futscher of Progress Supply Inc.’s Cincinnati branch as customer of the year.

“We are always looking for distributors that provide outstanding customer service, and in 2009, that was the Cincinnati branch of Progress Supply Inc.,” said Lou Broadway, owner of Broadway Services.

“We believe that providing HVACR tool repair services to your customers is one of the simplest and most overlooked customer service procedures. Progress Supply and Larry Futscher are doing what other distributors don’t. They are taking care of their customers’ needs and building personal relationships between their sales personnel and their customers. They are building that ‘trusted advisor’ relationship that customers are looking for.”

“Larry has been with us since 1996 and has over 25 years of HVACR experience,” said Greg Schnelle, Progress Supply sales manager. “He is knowledgeable, service oriented, and customer focused. He is a valuable member of the Progress Supply team.”

Publication date: 05/24/2010