BBB Helps Fight Fraud

July 7, 2008
/ Print / Reprints /
/ Text Size+

GLENDALE, Ariz. - The American Indoor Air Quality Council (IAQ Council) is welcoming assistance in its fight against consumer fraud from the Better Business Bureau (BBB). Local BBBs around the country are contacting the IAQ Council office to verify claims of certification found on company Websites. In cases where the claims are inaccurate, some BBBs are giving companies as little as 14 days to correct the errors or risk an unfavorable rating. The IAQ Council has responded by encouraging its certificants to make sure that their Websites are accurate and up to date.

“IAQ Council certifications are valuable assets,” said Charlie Wiles, IAQ Council executive director. “It is very important to represent them properly.”

Details that often trigger a BBB investigation include claiming certifications that have expired; claiming that a company is IAQ Council certified; claiming certification by the Indoor Air Quality Association (IAQA) or the Indoor Environmental Standards Organization (IESO); or failing to identify the certifying body that sponsors a certification program. In reality, the IAQ Council only offers two-year certification, after which it expires, and it only certifies individuals, not companies. As for the other associations, both IAQA and IESO turned their certifications programs over to the IAQ Council in 2006. The IAQ Council also reminded that its certifications should be named and listed as such. The IAQ Council’s Website features an updated list of current certificate holders and their companies.

For more information, visit

Publication date: 07/07/2008

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.



Image Galleries

2014 Energy Efficiency Forum

Highlights from the 25th annual Energy Efficiency Forum in Washington, D.C.


NEWSMakers: Mark Satterfield

Mark Satterfield, founder and CEO of Gentle Rain Marketing Inc. and author of “The One Week Marketing Plan” talks about his book and the importance of HVAC blogging. Posted on Sept. 19.

More Podcasts


NEWS 09-22-14 cover

2014 September 22

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

Venting R-22

The NEWS reported that a man received prison time for venting R-22. Should EPA step up enforcement?
View Results Poll Archive


2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con