American Standard Distributors Celebrate Record Year In 2003

March 26, 2004
/ Print / Reprints /
/ Text Size+
Dave Pannier, president of Residential Systems for American Standard, addresses the National Distributor Meeting in Marco Island, Fla.
MARCO ISLAND, Fla. - More than 200 American Standard distributor customers and guests attended the company's recent distributor meeting to celebrate past successes and reflect on future goals.

Dave Pannier, president of the American Standard Air Conditioning Systems and Services Division, issued a sales challenge to the group during the 2002 meeting. If the group of distributors reached its sales goal for 2003, American Standard would pay the travel and lodging costs for every distributor.

Company sales for 2003 were up 20 percent in the residential division, and up 10 percent in the light commercial sector. Total sales increased by 19 percent, paving the way for the distributors' free trip.

"You earned it, you deserve it, and I am delighted to make good on my wager," said Pannier.

American Standard and its distributors also reached several other milestones during the past year. In 2003, approximately 775 new dealers were added, and 12 new branches opened. Also, distributors sold almost 54,000 units on the Stars and Stripes program.

Will Lange, American Standard product manager (right), explains the features of a new light commercial product to Mark Waters of Specialty AC Products (left) and Roch St. Hilaire of EMCO during the American Standard National Distributor Meeting.
"What's most encouraging about these sales numbers is they validate the effectiveness of our strategy and initiatives, and confirm that your hard work and focus on execution are truly paying off," said Dale Green, vice president of marketing and sales, who informed the group about upcoming marketing strategies.

"Our marketing efforts this year are designed to continue to build the bridge between American Standard HVAC and American Standard Bath & Kitchen in order to maximize our presence with the American consumer," he said.

Green also announced plans to strengthen the Customer Care Program to ensure every single element in the program is linked to customer satisfaction directly.

"End-user satisfaction is what it is all about. That is the key to our success today, tomorrow, and in the future," said Green.

Distributors also learned about several new product initiatives that will be introduced during 2004. These products include PTAC units, humidifiers, thermostats, and boilers.

Publication date: 03/29/2004

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.



Image Galleries

2014 Energy Efficiency Forum

Highlights from the 25th annual Energy Efficiency Forum in Washington, D.C.


NEWSMakers: John Missell

John Missell, vice president and COO of Spectrum Design, joins the program to discuss how his company has utilized geothermal technologies, and we examine the future of renewable energy resources. Posted on Aug. 15.

More Podcasts


NEWS 08-18-14 cover

2014 August 18

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

Prohibiting HFCs

EPA is proposing a rule that would prohibit some HFCs in select refrigeration applications. Do you agree with this move?
View Results Poll Archive


2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con