Aireco Adopts Certification

June 15, 2009
/ Print / Reprints /
/ Text Size+

LAUREL, Md. - Aireco Supply Inc. has adopted the Heating, Airconditioning and Refrigeration Distributors International’s (HARDI’s) Certified Counter Specialist (CCS) program as a way to offer counter personnel a formal, structured program that encourages training and continued education with a focus on customer service, product knowledge, people skills, and attitude. Dan Hinchman, Aireco’s president, explained that giving customers excellent service, along with relevant information about products in a timely manner, has become essential in the distribution business.

“Keeping up with technological changes, customer service challenges, and supply chain efficiencies require higher levels of learning than ever before,” he said. “The CCS program allows our employees to become effective sales and customer service personnel rapidly.”

The program was developed by HARDI to recognize the professionalism of the men and women at the wholesale counter and give them the opportunity to obtain credentials recognized in the field of HVACR distribution. Once enrolled, employees must meet a series of benchmarks in order to successfully attain one of the four levels of counter expertise as defined by the CCS program - assistant, associate, senior, and certified. Various certifications, competencies, and training hours advance employees until they eventually become HARDI certified.

John Berry and Allison Huber, Aireco’s training and marketing coordinators, implemented the CCS program. Berry believes it supports Aireco’s elite customer service philosophy.

For more information, visit

Publication date: 06/15/2009

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.



Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.


Kyle Gargaro, editor-in-chief of The NEWS, hosted the 2014 ACCA CEO Forum. At the event, six well-known, highly respected company executives, Gary Michel, Ingersoll Rand/Trane; Chris Nelson, Carrier Corp.; Chris Peel, Rheem Mfg. Co.; Rod Rushing, Johnson Controls; Brent Schroeder, Emerson Climate Technologies; and Doug Young, Lennox; provided individual industry outlooks and fielded questions directly from attending contractors. Listen to the entire event on the NEWSMakers podcast. Posted on April 14.

More Podcasts



NEWS 04-14-14 cover

2014 April 14

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe


Which statement on service calls best applies to your business?
View Results Poll Archive


2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con