Newsline / News

Bryant Names Dealer of the Year

Bryant Dealer of the Year award
Don Rackler, president; Pam Rackler, vice president; and Jacob McBee, vice president of operations, accept the 2011 Bryant Dealer of the Year award.

INDIANAPOLIS — Bryant Heating & Cooling Systems named Jon Wayne Heating & Air Conditioning, San Antonio, as the 2011 Bryant Dealer of the Year.

Jon Wayne Heating & Air Conditioning is one of 15 Bryant dealers in the U.S. and Canada to be selected as a Medal of Excellence regional winner out of more than 3,500 Bryant dealers in North America. This is the fifth consecutive year the company has received the Bryant Medal of Excellence award. Of the 15 Medal of Excellence winners, Jon Wayne Heating & Air Conditioning received the highest overall score to earn the Bryant Dealer of the Year title.

“From fast, dependable service to unique marketing efforts, Jon Wayne Heating & Air Conditioning has proven that superior customer service results in a successful HVAC business,” said Lisa Townley, Bryant brand manager. “Jon Wayne Heating & Air Conditioning has earned the title of 2011 Dealer of the Year, and we’re proud to honor them.”

Don Rackler, founder, Jon Wayne Heating & Air Conditioning, has been providing HVAC services in the San Antonio area since the mid-1970s. He started Jon Wayne Heating & Air Conditioning in 2001 with wife, Pam, and sons Brandon, Jacob, and Jonny, building the company on the Bryant philosophy of “Whatever It Takes.” Since then, it has grown into one of the largest residential service, maintenance, and replacement companies in South Texas with 112 employees and 68 vehicles.

Technicians, led by service manager Jeff King, are courteous, uniformed, and carry Jon Wayne identification cards. A North American Technician Excellence (NATE) Quality Circle Contractor, Jon Wayne employs over 20 NATE-certified technicians, who are factory-trained and receive ongoing training at an in-house academy, the Jon Wayne Academy for Technical Excellence, from full-time technical trainer Wes Breazeale. Installations are engineered by Air Conditioning Contractors of America (ACCA) Manual J specialist Jeremy Cox and managed for quality and customer service by installation manager Brian Simpson. A staff of 10 comfort engineers has participated in training with Wrightsoft, National Comfort Institute, and Comfort Institute. In addition, sales manager David Bucchi conducts training on customer service and product knowledge bi-weekly.

“At Jon Wayne Heating & Air Conditioning, we are serious about providing our customers with the best possible service and equipment,” said Rackler. “Our trained technicians use state-of-the-art equipment and techniques to locate problem areas and maximize efficiency so we can achieve the most healthy, comfortable home possible for each customer.”

Publication date: 7/2/2012

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.



Image Galleries

2014 Energy Efficiency Forum

Highlights from the 25th annual Energy Efficiency Forum in Washington, D.C.


NEWSMakers: Mark Satterfield

Mark Satterfield, founder and CEO of Gentle Rain Marketing Inc. and author of “The One Week Marketing Plan” talks about his book and the importance of HVAC blogging. Posted on Sept. 19.

More Podcasts


NEWS 09-15-14 cover

2014 September 15

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

Venting R-22

The NEWS reported that a man received prison time for venting R-22. Should EPA step up enforcement?
View Results Poll Archive


2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con