Fail to prepare and you’re preparing to fail. It’s a common phrase we’ve all heard and frequently comes to mind when I think of hiring a new employee. All too often in our industry we give new technicians what amounts to a crash course in training before sending them on their way and expecting them to learn the rest on their own.
Facility will initially accommodate approximately 30 participants
May 4, 2016
Encompass Supply Chain Solutions Inc. announced it has begun renovations to its 150,000-square-foot headquarters in Georgia to build a state-of-the-art training facility to assist major HVAC and appliance manufacturers in providing comprehensive training to field service technicians.
A common complaint throughout the HVACR industry is that when new technicians enter the industry, they don’t have the skills and knowledge that employers expect. One area where this is evident is in the field of compressor service.
One of the things I often hear from managers as they grow their departments is that they don’t have time to do ride-alongs as frequently as needed. An excellent solution exists: Hire a dedicated person to perform ride-alongs and training for your technicians.
A business coach once told me to “always make the system the heavy” when coaching my technicians. What she meant by that was focusing on evaluating how well the tech was adhering to a sales system or process. In doing so, the discussion would remain based on facts and not my subjective opinions.
Although it’s commonly acknowledged that there is no one-size-fits-all answer, natural refrigerants, such as carbon dioxide (R-744), ammonia (R-717), and the hydrocarbon (HC) refrigerants propane (R-290) and isobutane (R-600), have been garnering attention.
Company is recognized for outreach to HVACR technical schools
November 30, 2015
Danfoss has been recognized by the Air-Conditioning, Heating, and Refrigeration Institute (AHRI) for making the most visits to technical schools across the country during 2015. Throughout the year, Danfoss made 83 visits to schools across the United States — more than any other AHRI member company.
This month we’re going to continue our discussion of ride-alongs by reviewing two additional expectations that need to be set with yourself and two that should be set with the performer. By taking the time to establish these, you’ll both be in the right frame of mind to begin your ride-alongs.
Ride-alongs can be a great success in coaching your employees to higher performance, or they can be a disaster which forever spoils the abilities of the people under your leadership. The outcome is heavily based on the role you take and your commitment to stick to that role no matter what.
When you think of making an investment, what is the deciding factor on whether or not you will make a good choice? Would you agree that it’s the rate of return you receive? Now shift to the investments you’re making in training for your employees. What type of return are you getting?