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Turning Shoppers Into Buyers

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10/4/12 1:00 pm to 10/10/13 2:00 pm EDT
Contact: Jamie Tunison


Cost: $47 for entire 4-part course and archive access
Duration: 60 minutes EACH, plus workbook, downloads, follow up for each
BONUS Access to video replays & Mp3 audio downloads of all four webinars for one year
Continuing Education: 1 credit Certificate of Completion (It is up to each individual to verify that the course is approved by their state licensing board.)
Questions? Check out our FAQs.

The World Series Of HVAC Customer Service is a series of THREE webinars held on consecutive Thursdays this fall from the Nation’s TOP HVAC trainers. Help your office staff by investing in their improvement with these three powerful courses:

Course #1 - October 4th – Turning Shoppers Into Buyers: Service Expert Julie Crisara will show your office staff the skill of converting people who are just shopping for parts or ballpark prices into clients who are on your schedule as viable opportunities for your techs and sales people. Stop losing profitable opportunities

Course #2 – October 11th – Creating Service Champions: World reknown customer service expert Steve Coscia will show your customer service team how to use verbal skills that will communicate your professionalism and quality to differentiate your company from your competitor.

Course #3 – October 25th – Qualifying Leads: Right Time & Right People: $6 million dollar HVAC salesperson Rick Picard will help you "position" your sales people so that they will be in front of important decision-makers at the "right time" to increase your closing rate. Stop getting excuses to "think it over" and start timing your presentations to close more sales.

Course #3 ALSO includes a summary roadmap to become an HVAC World Series Customer Service Champion!

Only 550 seats available

Don’t LOSE this opportunity - Be a part of HVAC history & sign up now BEFORE this event sells out!

Julie Crisara



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