Opinions


Service hotline: It provides you answers

April 28, 2000
/ Print / Reprints /
ShareMore
/ Text Size+
Service Hotline, which now appears once a month here in The News, is the real-world aspect of the hvacr industry. In this issue, Service Hotline begins on page 26.

There’s no glitz or glamour here. No information on mergers and acquisitions. No tips on how to run the office and relate to customers.

Service Hotline is down and dirty. It deals with malfunctioning systems and such pleasant challenges as compressor burnouts, rising head pressure, refrigerant leaks, motor failures — you know, the fun stuff.

Half of the Hotline each month is written by you, the contractors and service technicians who carry toolboxes each day to jobsites. You write the questions, detailing your toughest field service problems, and we route it off to an industry expert for a real-world answer, void of sales pitches.

Fact of the matter is, if you don’t like the answer we publish, you can write in and offer your response. Take a look at the upcoming June 5 Service Hotline to see that aspect depicted with comments from the field on an answer given in the April 3 Hotline.

You are encouraged to submit your questions for a couple of reasons:

First, to get the answer you need;

Second, so your fellow technicians get answers to a situation they probably have encountered, but just didn’t write in about.

As an incentive to author a question, we will pay you $10 once it appears in print. It’s not a lot, but it is enough for a drink of your choice, or a few gallons of gas, or an elegant meal at the Golden Arches. If your question is picked as best of the month, you’ll get $50 — enough to take your significant other out to a pretty nice meal.

You can send your letters via snail mail to Hotline, Business News Publishing, 707A Davis Rd., #103, Elgin, IL 60123; or you can e-mail to Powellbnp@aol.com.

A caveat: Anwers are not instantaneous. Your questions are routed to the correct industry experts for their responses. But as soon as we get an answer, we mail it to you right away, even if it doesn’t appear in print right away.

So, do you need an answer to a tough question?

Do you need some gas money?

Would you like to take your significant other for a night on the town?

If you answer yes to any of the above, give the Service Hotline a try.

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

More Podcasts

ACHRNEWS

NEWS 04-21-14 cover

2014 April 21

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

SERVICE CALLS POLL

Which statement on service calls best applies to your business?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con