Editors Blog

Angela Harris is eMedia Development Specialist. Email her at angelaharris@achrnews.com.


A-Game Tactics: Bad Commercials Are Customer Turnoffs

July 20, 2009

I don’t get a chance to watch too much TV, but recently I have taken some time to relax in front of the tube. The most annoying thing about watching TV is commercials, especially bad ones.

Besides insulting my intelligence and offending my personal standards, I am convinced that the makers of commercials think I am deaf. I have to crank up the volume to hear programming and then fumble for the mute button as I try to simultaneously plug my ears when the commercials begin.

The worst commercials on TV, however, are the local business spots. I am talking about Bob Salesman who went out to the car lot with a man dressed in a gorilla costume and an immense amount of triangle shaped flags, and then spent 30 seconds hollering about how glad he would be to get me into a new car. The commercial is obnoxious, annoying, and unbelievable.

As HVAC contractors, your customer audience experiences many of the same things when they are watching TV. I know you have a great product, are professional, and have the customers’ best interests at heart, but if you’re running TV spots, have you considered what your commercial is saying about you?

Television commercials can be a great marketing tool, but the next time you find yourself annoyed at some ridiculous piece of marketing, take a second to watch and consider what impression your different marketing tools are leaving with your customers.

In the meantime, I am considering investing in a DVR.

Commercials

Mark A.
July 20, 2009 12:02 PM
I took an advertising class in Junior College a long time ago, and we discussed bad commercials. We all knew the names of the car dealers that ran bad commercials, but that was the point. We KNEW them. So while it may insult your intelligence, you remember it. Like that obnoxious jingle that gets stuck. I can still remember those ads from my youth some 40 years ago.


bad ads

bad daddy
July 22, 2009 4:36 PM
Yeah, but did you ever go and buy a car from those guys? Ads are to get people to buy or do something. Awareness means nothing if no one buys.


Not Buying It

Angela D. Harris
July 23, 2009 10:06 AM
If I am annoyed or insulted, I am most likely not going to buy anything from anyone. And, I can distinctly remember the man in the parking lot selling cars with a gorilla bouncing around in the background, but I couldn't tell you the name of his business or where he was located to save my life. Awareness alone is not always a good goal when creating a commercial strategy.


Not Buying It

Angela D. Harris
July 23, 2009 10:06 AM
If I am annoyed or insulted, I am most likely not going to buy anything from anyone. And, I can distinctly remember the man in the parking lot selling cars with a gorilla bouncing around in the background, but I couldn't tell you the name of his business or where he was located to save my life. Awareness alone is not always a good goal when creating a commercial strategy.


The Subway Strategy

Robb
July 23, 2009 1:05 PM
I think Mark makes a good point. I think we underestimate the power of awareness. The field of psychology has demonstrated that we tend to favor things (e.g. art, music, faces) that we are familiar with versus things we have never encountered. An annoying ad can help cut through all the messages that we are bombarded with everyday and sick with us. Case in point--I know that Subway has $5 footlongs for sale and I have even purchased a few because of that awful jingle. Certainly a commercial could be so irritating that it causes some consumers to boycott the product, but how many times can you honestly say that you have intentionally avoided buying something that you otherwise would have because of an annoying commercial?


Intentional Avoidance

Angela D. Harris
July 27, 2009 12:12 PM
Off the top of my head, I can only think of one product line that I choose not to purchase because of their advertising campaign - Herbal Essence. I find their commercials to be too much for my liking and I have intentionally not purchased their products because of it. I like the $5 footlong annoying Subway jingle, but I haven't had a chance to purchase yet (there isn't one on the way home). I do think there is a place for annoying commercials in advertising psychology, as long as they are conveying the message you as a contractor want to convey about yourself and your business.


Pointless Planet

Toaster
September 18, 2009 1:46 PM
For more on bad commercials, check out Pointless Planet: http://www.pointlessplanet.com


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