In this troubleshooting problem, it’s the middle of July, and you are the follow-up technician on a callback. The original complaint was a “no cooling at all” call, and the technician who preceded you on this job (we’ll call him Technician #1) has only limited experience, but he reported correctly that he found a failed transformer and replaced it.
In this troubleshooting situation, the equipment that needs servicing is a condensing gas furnace in a relatively small home of approximately 1,200 square feet. The capacity of the unit is 40,000 Btu and it is equipped with an LED readout system.
In this month’s troubleshooting situation, you’re responding to a customer’s complaint that his furnace isn’t heating properly. The equipment is an 80 percent AFUE, natural gas, induced draft unit that employs a hot surface ignition system.
The equipment in this troubleshooting situation is a package unit heat pump and the customer’s complaint is that the unit is “blowing warm air.” When you respond to this service call, you confirm that the indoor temperature is near 90°F, and you also find that the customer has turned the equipment off while awaiting your arrival.
In this troubleshooting situation, the equipment is a split system that’s approximately five years old, consisting of a gas furnace to provide heat in the winter, and a condensing unit and “A” coil to provide summer cooling. There are actually three questions to answer in this problem.
In this troubleshooting situation, you are responding to a customer’s complaint about their heat pump, and you’re not the first technician called in to solve this problem of “not keeping the home comfortable and running a lot.”
In this troubleshooting situation you are dealing with equipment that has only been in operation for two months. And during that time frame, the customer has complained that at times the box temperature is higher than it should be, but the unit then seems to recover and freeze OK.
Your role in this troubleshooting situation is a follow-up to visits by other technicians who responded to this customer’s complaint about the cost of operating their heat pump in the winter. Opinions offered so far range from a possibly failing reversing valve to improper use by the customer.
In this month’s troubleshooting situation your customer is requesting a second opinion on a proposed repair to their air-source heat pump. The homeowner originally called for service when they noticed that the house wasn’t cooling down as they would like.