Articles by Jay Rathbun

Show Me the Money - Using Financing to Seal the Deal

Like it or not, our society is one of instant gratification. Today’s consumers want things and they don’t want to wait to get them. In response to this demand, most retailers offer their customers a variety of financing options, making the purchase of their products easy and affordable.
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Dispatching With a Difference

Dispatchers are the first to impress the customer, and in the first seven seconds, the caller is making many assumptions about them and your company. Let’s look at three ways of creating a dispatching difference and becoming the company of choice in the ears of potential customers.
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Attracting and Keeping Loyal Customers

You work hard to make sure your customers are satisfied, right? Despite your hard work, do you sometimes feel like your customers have forgotten all about you the minute you pull out of their driveway? Would you like to create a memorable sales experience, reinforced by lifelong customer loyalty? If you answered “yes” to any of these questions, then this article is for you.
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Successful Trade Show Exhibiting

“If I have a booth, they will come.” Throughout my years of work in the HVAC industry, I have come across many business owners who honestly believe that merely setting up a booth is enough to attract customers at a home and garden show. They couldn’t be more wrong!
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2014 World Energy Engineering Congress

Scenes from the 2014 World Energy Engineering Congress in Washington, D.C.

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NEWSMakers: Ed Purvis

Emerson Climate Technologies executive president and business leader Ed Purvis discusses HVACR industry trends, the strength of the industry, and Emerson’s new innovation center. Posted on Dec. 26.

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2014 December 22

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HVAC TECHNICIAN SHORTAGE

In order to bring more people into the trade and produce more technicians, what should the industry do?
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HVACR INDUSTRY STORE

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2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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