Jay Rathbun

Jay Rathbun of JBResources, LLC, offers coaching and seminars designed to empower HVAC contractors. He can be reached at 314-882-5489 or jay@jbresources.com. For more information, visit www.jbresources.com.

ARTICLES

Dispatching With a Difference

Dispatchers are the first to impress the customer, and in the first seven seconds, the caller is making many assumptions about them and your company. Let’s look at three ways of creating a dispatching difference and becoming the company of choice in the ears of potential customers.
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Attracting and Keeping Loyal Customers

You work hard to make sure your customers are satisfied, right? Despite your hard work, do you sometimes feel like your customers have forgotten all about you the minute you pull out of their driveway? Would you like to create a memorable sales experience, reinforced by lifelong customer loyalty? If you answered “yes” to any of these questions, then this article is for you.
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Successful Trade Show Exhibiting

“If I have a booth, they will come.” Throughout my years of work in the HVAC industry, I have come across many business owners who honestly believe that merely setting up a booth is enough to attract customers at a home and garden show. They couldn’t be more wrong!
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Multimedia

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2015 HARDI Fly-In

Highlights from HARDI's Congressional Fly-In in Washington, D.C. Post date: May 28, 2015.

Podcasts

NEWSMakers: Kevin Conrad
Kevin Conrad, president, Kevin Conrad Heating and Cooling Inc., Nantucket, Massachusetts, breaks down working in the New England climate, the benefits of insulation foam, and more.


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ACHRNEWS

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2015 June 29

Check out the weekly edition of The NEWS today!

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Online Reviews

Do you track online review sites like Yelp to look for comments on your company’s performance?
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HVACR INDUSTRY STORE

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2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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