Contractors across the country agree that helping a customer find an economical solution to an HVAC issue and building a long-term relationship is more important than making a larger sale. One solution is an aftermarket motor with ECM technology. With it, saving money and upgrading efficiency can be achieved simultaneously.

The service call that just won’t die is every technician’s worst nightmare. It is yo-yo syndrome: a job that keeps on breaking as soon as you get back to the shop, making you go back and forth. In this case, the contractor's commitment to training and equipping techs with the right tools for the job solved the mystery.

Richard Dean has been active in the HVAC industry for more than 30 years and was elected to serve as the 2006-07 chairman of the Air Conditioning Contractors of America (ACCA). Dean is interviewed here on the challenges presented by the 13 SEER standard.