Wireless Technology In Mobile Applications

March 16, 2004
/ Print / Reprints /
ShareMore
/ Text Size+
The Internet has not only made it easier for service technicians to access a wealth of information, it has also driven the development of wireless technology in mobile field applications. One such product - the Vettro Service Contractor - enables field technicians to "manage the entire job process from the field, with minimal support from the central office," according to the company.

"Vettro Service Contractor is a mobile application that transforms Javaâ„¢-technology-enabled cell phones into enterprise-connected computers, enabling dynamic dispatch of field personnel, real-time interaction with enterprise applications, and job status updates directly from a phone or handheld," said Matt Spencer of New York City-based Vettro.

"Vettro Service Contractor's plug-and-play integration with bar code scanners, GPS location services, and credit card readers/printers enables quantifiable cost savings and productivity gains."

According to Spencer, the technology eliminates the need for technicians to call the central office throughout the day by providing them with all the information they need for each job. It also enables technicians to accurately track parts by entering the parts number or using standard bar code scanners attached to the phones. Techs can process payments and generate receipts at the point of service by connecting portable credit card readers and printers to the phone, he said.

Updating Customer Information

Vettro Service Contractor is designed to update job and customer information automatically and reduce travel time by providing accurate point-to-point driving directions.

Matt Gibbs, assistant operations manager of Gibbs Plumbing, Heating & Cooling, Ames, Iowa (www.gibbsphc.com), noted that the technology is particularly helpful on after-hours jobs.

"The techs can create calls and access all of the relevant customer data. It allows us to see such things as payment history, service history, and agreement information," he said, noting that the company has customers that receive special pricing.

"Our office personnel are able to perform more throughout the day due to most of the invoice information being entered in the field into our database and SuccessWare21. This allows them to concentrate fully on customer service, marketing, billing, etc."

Another contractor also voiced his support for the Vettro product.

"We replaced a cumbersome inventory system that required two devices, extensive manual entry, and long upload times," said David Ratliff, founder and owner of Midway Plumbing & Heating, Abilene, Texas (www.midwayplumb.com).

"Vettro Service Contractor gives us real-time inventory management and adds GPS, dynamic dispatch, and access to service histories and job details, all from a cost-effective mobile phone."

For more information, visit www.vettro.com.

Publication date: 03/22/2004

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

Recent Articles by John Hall

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

More Podcasts

THE MAGAZINE

ACHRNEWS

NEWS 04-14-14 cover

2014 April 14

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

SERVICE CALLS POLL

Which statement on service calls best applies to your business?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con