Ask The Experts: September 9, 2013

September 9, 2013

My call count is good, but my call-center staff has trouble converting those calls into service trips. How do I change that?

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ACCA, BPI Open to Collaboration

September 2, 2013
The Air Conditioning Contractors of America (ACCA) and Building Performance Institute Inc. (BPI) jointly announced they will begin exploring opportunities for collaboration.

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Trane Earns Women’s Choice Award

Winner Chosen by More Than 5,000 Women Participating in National Survey
September 2, 2013
For the second straight year, Trane won the Women’s Choice award in the HVAC systems category from WomenCertified Inc.

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Rinnai Names ASP Winners

Dealers Demonstrated Excellent Customer Service
September 2, 2013
Rinnai America Corp. presented its fourth annual Authorized Service Provider (ASP) of the Year awards to six dealers from across the country.

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Testo Announces Contest Winner

Prizes Are Several Valuable Contractor Instruments
September 2, 2013
Ron Dech (left), Castle Air Conditioning & Heating Co., Easton, Pa., was recently named winner of Testo’s $6,000 Ultimate Contractor Collection giveaway. 

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State Water Heaters Driver Wins at Indy

Ryan Newman Takes the Brickyard 400
September 2, 2013
For the first time in company history, State Water Heaters crossed the finish line as a winner in NASCAR competition.

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The NEWS’ Best Contractor Contest Opens

Looking for Best HVACR Contractor
September 2, 2013
The NEWS is hoping to locate and honor some of the finest HVAC leaders in the land through its 2013 “Best Contractor to Work For” contest.

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Hansen Issues Recall Notice

Company Has Initiated a Program to Send Replacement Valves
September 2, 2013
Hansen Technologies Corp. issued a recall on certain pressure relief valves sold for industrial use from Feb. 16, 2011 to April 4, 2013.

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Obituary: Paul Dion

September 2, 2013
Paul Dion passed away suddenly on June 14, 2013. Dion was named executive vice president of Aitons Equipment in 1999 and went on to become president in 2002. 

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Obituary: Charles Raymond Hultner

September 2, 2013
Charles Raymond “Chuck” Hultner, 65, of Excelsior, Minn., passed away. He had worked at Cummins Power Generation.

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