Service & Maintenance

Btu Buddy 122: Devastated 20-Ton Condensing Unit - Part 1

Bob and Tim were on their way to a no cooling call at a commercial building location. This is a large manufacturing plant that has a number of installations. They arrive and talk to the maintenance man and he tells them which unit it is and goes with them to the area that the unit serves. It is a large room served by a 20-ton split system.


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Btu Buddy 121: Heat Pump No Heat Call - Part 2

Bob and Tim had left this residence a few days ago when they discovered that the four-way valve on the home’s heat pump was stuck in the cooling mode. They tried several things to get the valve to do its normal changeover to the heating mode and couldn’t get it to function. The valve would need to be replaced.


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Btu Buddy 119: Low Heat and a Hot Furnace

Bob and Tim were on their way to a “low heat” call at a residence when the dispatcher called them back and told them that the homeowner had called and explained that the furnace was hot, but the home was cold. The dispatcher had told the owner to shut the furnace off until Bob and Tim arrived. 


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Roof Mounted Fans: Quick Tips

What factors prevent fans from not performing as specified? There are numerous reasons why fans may fail to perform as specified, but first it is important to understand what defines acceptable performance.


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Btu Buddy 118: Tim Gets a Shock

Bob and Tim arrived at their fifth service call of the day. They were both wet from servicing a heat pump outdoor unit in the snow. This was a no heat call for a gas furnace. The weather was cold and there was no heat at all in the house. 


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Clint Schreck, general manager, Columbus Worthington Air, Columbus, Ohio, discusses winning Angie’s List Super Service Award, how to handle online reviews, and much more.

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