Service & Maintenance

Btu Buddy 121: Heat Pump No Heat Call - Part 2

April 22, 2013
Bob and Tim had left this residence a few days ago when they discovered that the four-way valve on the home’s heat pump was stuck in the cooling mode. They tried several things to get the valve to do its normal changeover to the heating mode and couldn’t get it to function. The valve would need to be replaced.


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Fifteen Essentials of a Residential HVAC Tune-Up

April 8, 2013
It’s well recognized that your car or truck needs regular maintenance. HVAC contractors and technicians likewise emphasize to their residential customers that their HVAC system needs a regular tune-up to keep the unit up and running and provide optimum performance. Here are 15 essentials of a residential HVAC tune-up.


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Btu Buddy 120: Heat Pump No Heat Call - Part 1

March 18, 2013
Bob and Tim were on their way to a service contract routine procedure when the dispatcher called and asked them to go to a residence that had no heat and had a very sick family member. They needed heat as quickly as possible.


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Troubleshooting Challenge: A Modular A/C Unit That’s Not Cooling

March 4, 2013
In this month’s troubleshooting situation, we’re taking you to a school, but not to the equipment room of the main building. Instead, it’s a modular classroom (similar to a double-wide manufactured home) that is brand new, and employs a heating/cooling unit that mounts on one end of the building. 


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Btu Buddy 119: Low Heat and a Hot Furnace

February 18, 2013
Bob and Tim were on their way to a “low heat” call at a residence when the dispatcher called them back and told them that the homeowner had called and explained that the furnace was hot, but the home was cold. The dispatcher had told the owner to shut the furnace off until Bob and Tim arrived. 


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Roof Mounted Fans: Quick Tips

February 4, 2013
What factors prevent fans from not performing as specified? There are numerous reasons why fans may fail to perform as specified, but first it is important to understand what defines acceptable performance.


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Btu Buddy 118: Tim Gets a Shock

January 21, 2013
Bob and Tim arrived at their fifth service call of the day. They were both wet from servicing a heat pump outdoor unit in the snow. This was a no heat call for a gas furnace. The weather was cold and there was no heat at all in the house. 


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Troubleshooting Challenge: A Gas Furnace That Won’t Heat

January 7, 2013
In this troubleshooting problem, the customer’s general definition of the situation gets more specific when you arrive at the site and discover that the reason there is no heat is because although the burners ignite on a call for heat, the air handling system never starts, and the system’s limit control shuts the furnace down.


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Btu Buddy 117: Oil Burner Pump Problem - Part 2

December 17, 2012
Bob and Tim have gotten together after work to discuss the oil furnace service call that they were on earlier in the day. Bob had asked Tim if he would be willing to stay after work and review the call and Tim readily agreed.


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Home Energy Audits Point to Most Cost-Effective Improvements

December 3, 2012
Energy conservation can save 5 to 30 percent on energy bills which can translate into thousands of dollars a year for homeowners. Tim Bryant, owner of Bryant Energy Services, shares some advice for keeping customers comfortable while improving the efficiency of their homes. The key is a home energy audit.


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