THE SOLUTION

Encon concluded its search for a truly integrated, enterprise-wide software solution with Data-Basics' SAM Pro Enterprise software. The Data-Basics solution offered seamless integration, sophisticated reporting features, and the ability to capture more relevant information.

Added Valus, "Having the service management, job costing, and construction management pieces in one package was the key."

Encon also found the software's scalability an important factor; choosing SAM Pro Enterprise, in part, because it could be customized to meet the company's specific business requirements.

RESULTS

The company started using components of the system, including accounting, job costing, service, and dispatching in the first quarter of 2004. Still, the process of combining two separate systems wasn't without a few bumps. Much of the credit for aiding in Encon's transition to SAM Pro Enterprise goes to Data-Basics' dedicated staff of support professionals.

"We've been pleased with the support and are fortunate to have someone that intimately knows our system," said Valus.

Moving to a single, integrated system has significantly impacted Encon over the past 18 months, most notably in time savings and improved reporting. Valus specifically points to the ReportAnywhere component that delivers mission-critical reports to anyone within the company to alert personnel to issues before they become problems.

For Encon, ReportAnywhere has automated weekly and monthly reporting and has leveraged the breadth of data stored in its SAM Pro database to deliver more meaningful and detailed reports to management.

Today, Encon has a better handle on information across the board - from job costing to service to time keeping - and has leveraged SAM Pro Enterprise's integration and automation to better track this information and provide best-in-class service.

Visit www.databasics.com for information on the Data-Basics SAM Pro Enterprise software.

Publication date: 02/27/2006