FORT SMITH, Ark. - The Noland Co., a long-time Ruud distributor, has decided to no longer represent the Ruud heating and cooling product line. As a result, Ruud management has committed all necessary resources to ensuring a smooth transition for Ruud dealers.

According to the company, Ruud remains fully committed to independent distribution and is working to put in place reliable new Ruud distribution with full sales and service capabilities in markets affected by the Noland decision. Ruud management’s primary goal is to ensure that Noland’s decision has little-to-no effect on daily Ruud contractor operations or their ability to continue with reliable sales and service to their customers.

Bill Hanesworth, vice president and general manager of the Ruud Air Conditioning Division, communicated with dealers, telling them that Ruud remains “fully committed to the support of our contractor network. We recognize that establishing strong, lasting partnerships is a market-winning formula and will consistently produce successful results.”

The company has established a special toll-free Ruud Customer Assistance Hotline to answer questions, provide service support, and source Ruud products should immediate local availability be a problem. A Ruud contractor “Transition Team” has also been assembled to provide Ruud contractors with prioritized assistance.

For more information, visit www.ruud.com or call 800-577-3960.

Publication date: 01/07/2008