Prosper With Superior Service

June 7, 2010
/ Print / Reprints /
ShareMore
/ Text Size+
Julie and Steve Chrismer, Drake Heating and Air, Eaton, Ohio.

NAME, TITLE: Steve Chrismer, President

COMPANY NAME, CITY, STATE: Drake Heating and Air, Eaton, Ohio

HOW LONG IN BUSINESS: 21 years

BIGGEST CHANGE TO THE BUSINESS: “We installed a management team; developed our brand, logo, and jingle; and tied them all together,” said Chrismer, “singing the same message to Mr. and Mrs. Homeowner.”

KEY MARKETS: Dayton, Ohio - Miami Valley

ASSOCIATIONS AND AFFILIATIONS: Member of Nexstar® Network

HOW DO THESE AFFILIATIONS HELP YOU: According to Chrismer, it “helps all of us members to stay focused and not to have pity parties. Get off your butt and do something!”

COMPANY STATISTICS (number of employees in field, service, installation, office; number of trucks):
Service Techs - 8
Installation Techs - 10
Office - 9
Sales - 3
Warehouse - 1
Installation trucks - 5
Service trucks - 8

BIGGEST CURRENT HURDLE TO OVERCOME: Chrismer said this is “stopping the dropping GM percent and keeping overhead under control.”

FAVORITE THINGS ABOUT THE INDUSTRY: “Opportunities and helping our staff and clients have a better life!”

SUMMING IT UP: “I think these last 18 months have taught any one of us that are still here a lot about business,” Chrismer said. “Companies that focus - really focus, not just talk about it - on serving their clients and team members will prosper.”

Publication date: 06/07/2010

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

More Podcasts

ACHRNEWS

NEWS 04-21-14 cover

2014 April 21

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

SERVICE CALLS POLL

Which statement on service calls best applies to your business?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con