East / Regional Reports

Growing Contractor Stays Ahead of the Pack

July 10, 2001
/ Print / Reprints /
ShareMore
/ Text Size+
BOSTON, MA — Like other successful hvac contractors, Falite Bros., based here in New England, is continually looking for ways to stay one step ahead of its competitors.

If the business innovations make life a little less complicated for the company’s field service technicians, why, so much the better.

The contractor’s latest innovation was the installation of new wireless mobile and dispatch software to automate its expanding field operations and eliminate paperwork in the field.

The step became necessary, the company said, because of its growth through the acquisition of other contractors — a familiar strategy in today’s contracting market.

“With recent acquisitions, we have more than doubled our customer base,” said Ray Falite, president of Falite Bros. “We were drowning in paperwork and needed a system that was quick to implement and easy to learn and use.”

Integration with existing data-processing systems, however, needs to be carefully considered ahead of time. The contractor discovered that the wireless mobile system from FieldCentrix (Irvine, CA) could be integrated with its existing Maxwell (Norristown, PA. “It emulated our exact processes electronically,” said Falite. “We were up and running within a few weeks and people were trained on the system within days.”

LINKING UP

The integration at Falite Bros. links FieldCentrix Enterprise wireless, web-based mobile and dispatch software and Maxwell Systems’ NGS 2000® suite of flexible accounting and job cost tracking software. The result helps reduce service techs’ paperwork.

The contractor’s field technicians enter all workorder information into a handheld computer at a jobsite. When the technician is done, all time and material information is sent electronically to the office, where it is instantly accessible for processing by the billing module.

At the same time, the system logs technician workhours. An electronic time sheet is automatically transmitted to the office along with the completed workorder, and is available for processing by the payroll module.

In addition to other benefits, the technology helps Falite Bros. track job costs and inventory by flowing data directly from the technician in the field to the database and back office systems.



CONTINUED GROWTH

The contractor is not done growing — not by a long shot.

“I plan to continue to grow and take over more service accounts,” said Falite. “Our [data-processing] systems will play a key role in these plans. Not only will the solution help us grow by making us more efficient, it will allows us to support our growth.”

Falite said he envisions his company as a 100% paperless operation within the next five years.

For more than 20 years, the contractor has been providing hvac installation, service, and maintenance in the Greater Boston area. The contractor is an authorized dealer for Bryant, Trane, American Standard, and Carrier.

CONTACT THE PLAYERS

For more information on Falite Bros., visit the company’s website at www.falite-bros.com.

Maxwell Systems Inc. provides computer software for the construction and service management industries. Its subsidiary, The American Contractor, is based in Capitola, CA. For more information, visit the company’s website at www.maxwellsystems.com. FieldCentrix provides wireless, Internet-based field force automation software. The company’s software addresses the problems associated with the maintenance and repair processes for mobile technicians, service companies, and manufacturers. For more information, visit www.fieldcentrix.com.

Publication date: 07/16/2001

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

Recent Articles by Barbara Checket-Hanks

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

More Podcasts

ACHRNEWS

NEWS 04-21-14 cover

2014 April 21

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

SERVICE CALLS POLL

Which statement on service calls best applies to your business?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con