Newsline

Customer Service Instruction

October 2, 2006
/ Print / Reprints /
ShareMore
/ Text Size+
AKRON, Ohio - The Air Conditioning Contractors of Northeast Ohio in Akron and the Cleveland chapter of the Air Conditioning Contractors of America (ACCA) are hosting HVAC Customer Service Educational Events presented by Steve Coscia, author of the HVAC Customer Service Handbook.

"The Courageous Customer Service: World Class Service Excellence is not for Cowards" is a one-hour session that outlines the potential business growth for HVAC contractors when proactive customer service and sales practices are deployed at all levels of an organization.

The Akron event will be held in the evening, on Oct. 11, and the Cleveland event will also be held in the evening on Oct. 12. Cleveland attendees can earn one-hour continuing education for North American Technician Excellence (NATE) credit.

"We are very excited to have Steve Coscia coming to Ohio in October," said Gary Jackson, general manager for Jackson Comfort, Akron, Ohio. "This is an opportunity for contractors to learn how to differentiate themselves from the competition and provide the world class service that consumers expect and are willing to pay for in today's market."

Contractors interested in registering for the Cleveland session should contact Darlene Johnson, ACCA chapter manager at 330-467-1390. To register for the Akron session, call Lisa Smith at 330-762-9951.

Publication date: 10/02/2006

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

Kyle Gargaro, editor-in-chief of The NEWS, hosted the 2014 ACCA CEO Forum. At the event, six well-known, highly respected company executives, Gary Michel, Ingersoll Rand/Trane; Chris Nelson, Carrier Corp.; Chris Peel, Rheem Mfg. Co.; Rod Rushing, Johnson Controls; Brent Schroeder, Emerson Climate Technologies; and Doug Young, Lennox; provided individual industry outlooks and fielded questions directly from attending contractors. Listen to the entire event on the NEWSMakers podcast. Posted on April 14.

More Podcasts

THE MAGAZINE

ACHRNEWS

NEWS 04-14-14 cover

2014 April 14

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

SERVICE CALLS POLL

Which statement on service calls best applies to your business?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con