Customer Service Instruction

October 2, 2006
/ Print / Reprints /
/ Text Size+
AKRON, Ohio - The Air Conditioning Contractors of Northeast Ohio in Akron and the Cleveland chapter of the Air Conditioning Contractors of America (ACCA) are hosting HVAC Customer Service Educational Events presented by Steve Coscia, author of the HVAC Customer Service Handbook.

"The Courageous Customer Service: World Class Service Excellence is not for Cowards" is a one-hour session that outlines the potential business growth for HVAC contractors when proactive customer service and sales practices are deployed at all levels of an organization.

The Akron event will be held in the evening, on Oct. 11, and the Cleveland event will also be held in the evening on Oct. 12. Cleveland attendees can earn one-hour continuing education for North American Technician Excellence (NATE) credit.

"We are very excited to have Steve Coscia coming to Ohio in October," said Gary Jackson, general manager for Jackson Comfort, Akron, Ohio. "This is an opportunity for contractors to learn how to differentiate themselves from the competition and provide the world class service that consumers expect and are willing to pay for in today's market."

Contractors interested in registering for the Cleveland session should contact Darlene Johnson, ACCA chapter manager at 330-467-1390. To register for the Akron session, call Lisa Smith at 330-762-9951.

Publication date: 10/02/2006

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.



Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.


NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

More Podcasts


NEWS 04-21-14 cover

2014 April 21

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe


Which statement on service calls best applies to your business?
View Results Poll Archive


2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con