South / Regional Reports

Carrier Honors Arkansas Contractor

July 16, 2007
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Carrier Corp. has announced that Moore Heat & Air of Cabot, Ark., has been awarded the Carrier 2007 President’s Award, one of Carrier’s highest honors for its dealers. The annual award recognizes dealers that exemplify quality in customer service and are considered one of Carrier’s model Factory Authorized Dealers (FAD) when working with consumers.

Moore Heat & Air was one of 30 dealers chosen from a field of nationwide Carrier Factory Authorized Dealers.

“Customer care is a vital aspect in any business. Carrier rewards dealers who are committed to providing excellent customer service and are dedicated to the Carrier brand. Moore Heat & Air goes above and beyond the call of duty in the industry with a dependable, consumer-focused work ethic,” the company said.

In line with Carrier’s brand strategy, the selection criteria for 2007 focused on leadership, management, customer satisfaction, brand recognition, industry expertise, and operational excellence in all areas critical to exceeding the quality, comfort, and performance expectations of Carrier customers.

“This year, our President’s Award winners have demonstrated impressive abilities at achieving and maintaining customer satisfaction while delivering exceptional customer value and successfully positioning the Carrier brand in their respective markets,” said Karie Johnson, manager, Programs and Promotions, Carrier Residential North America. “We wanted to acknowledge and recognize these top-performing dealerships because each of them differentiated themselves by combining sound business practices with unique marketing strategies while being Carrier brand ambassadors.”

Moore Heat & Air LLC is a family owned and operated business, established in 1994 by David and Debbie Moore. Moore Heat & Air was operated out of the Moore’s home until 2001 when the business was moved to 10 Commercial Drive in Cabot. In December 2006, the business was moved to an even larger facility just across the street at 15 Commercial Drive. Moore Heat & Air has membership in the Cabot Chamber of Commerce, the Cabot Home Builders Association, and the Arkansas HVACR Association.

The Moores have two children who also work in the business. Daughter, Sherry Mash, serves as project analyst, analyzing commercial jobs. Her duties also include advertising and promotions, computer and network maintenance, and several other clerical duties. Son, Kevin Moore, serves as new construction manager, coordinating and scheduling residential new construction jobs, crews, and quality control. He also oversees the inventory needed to install new construction jobs.

Publication date: 07/16/2007

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