The winner in the residential category is Shafer Services of San Antonio. Shafer's Web site (www.shaferservices.com) was cited by judges as "outstanding in every area," and described as "clean and customer-centered." Scheduling of appointments was rated "very strong."

The winner in the commercial category is Shapiro & Duncan of Rockville, Md. The company's site (www.shapiroandduncan.com) was described as an "overall super job" with "fantastic use of testimonials" and "very graphic friendly" with "plenty of good information."

"ACCA sincerely congratulates the winners, but all of the finalists are to be commended for their commitment to quality and professionalism," said Paul T. Stalknecht, ACCA president and CEO.

The other finalists in the residential category are Simpson Heating & Cooling (www.simpson-heat.com), Cropp Metcalfe (www.croppmetcalfe.com), Colonial Plumbing & Heating (www.colonialplumbing.com), and AAA Heating & Cooling (www.aaaiaq.com). Finalists in the commercial category are Air Comfort (www.aircomfort.com), Ross Mechanical Group (www.rossmechanicalgroup.com), and CMS Mechanical (www.cmsmechanical.com).

Publication date: 05/03/2004