NORTH RICHLAND HILLS, Texas — Skeds, a supplier of field service management software, has announced a new recommendations feature in its Service Skeds software. The company said this feature has been developed to help technicians better serve their customers as well as help service companies generate revenue.

Before making repairs, technicians usually perform comprehensive system diagnostics. Often technicians discover not only the cause of the current problem, but also potential problems in one or more other areas. These potential problems may not affect the immediate functioning of the system, but they may compromise the safety or efficiency of the system or the comfort and health of the customer in the future. To prevent future problems from arising, technicians will provide customers with a list of additional recommended repairs or maintenance services.

Previously, technicians would manually prepare a list of recommended services. With the new recommendations feature in the Skeds software, preparing a list of recommendations is simplified. Technicians just use their smartphone or tablet to choose their recommendations for repairs or maintenance tasks from a standard service list. The Service Skeds software then uses those choices to present the customer with a menu of possible work to be performed. Customers can then approve or decline each recommendation and sign for the work electronically.