“Lone workers are dedicated and essential personnel who are called upon for their expertise and ability to solve problems independently,” said SMACNA CEO Aaron Hilger. “It’s vital that we understand all the dangers face and do everything possible to mitigate risk and reduce injury and harm.”

Understanding the Risks

While the BLS does not explicitly categorize lone workers in its data, there is analysis available, including overall workplace injury and fatality data among different professions, that helps us understand the big picture. 

According to the numbers, maintenance and repair workers reported 23,400 nonfatal injury and illness cases requiring days away from work in 2020, the most recent year that data is available. The most common injuries, likely similar today include sprains, strains, and tears (6,550 cases); soreness and pain (3,690 cases), cuts and lacerations (2,460 cases), and fractures (2,130 cases). 

Many of these injuries stem from worker motion, machinery/transportation incidents, slips, trips, and exposure to harmful substances. These statistics highlight the importance of preventative measures to safeguard lone workers in high-risk conditions.

Also in 2020, there were 70 recorded fatal occupational injuries for maintenance and repair workers. Leading causes included falls, slips and trips (18 fatalities), exposure to harmful substances or environments (21 fatalities), and contact with objects and equipment (13 fatalities). 

David Long, CEO of NECA said, "As our industries modernize, so, too, must our policies and procedures surrounding worker safety. By working together and maximizing the use of technology, we will continue to address the particular challenges faced by lone workers.”  

Lone Worker Safety Model Program

Every organization should have a lone worker safety program in place that best fits the needs of its team. When a worker is called to a jobsite solo or where assistance is not readily available when needed, they should know that they are supported even though  they cannot benefit from direct interactions with other workers and staff.

The purpose of a lone worker safety program should be to:

1. Ensure that there are adequate systems in place to protect the health, safety, and welfare of lone workers,
2. Reduce risks related to lone work and implement appropriate safety measures,
3. Provide a framework for identifying potential hazards and risks, determining necessary safety measures,
4. Protect both employers and employees by increasing awareness of lone worker safety concerns,
5. Ensure proper training to help lone workers recognize and manage safety risks, and
6. Minimize the number of incidents and injuries among lone workers.

The elements of a model lone worker safety program listed below are not intended to provide an exhaustive list of best practices. Employers should make independent determinations regarding compliance with OSHA and other regulations, as well as the particular risks faced by their workers.

Best Practices for Lone Worker Safety Programs

1. Training & Awareness
   • Provide comprehensive safety training, ensuring all workers are aware of potential hazards and are equipped with knowledge about emergency procedures.
2. Use of Safety Equipment
   • Ensure workers have access to personal protective equipment (PPE), gas detectors, alert systems, and other items that can significantly reduce the risk of injury.
3. Emergency Communication & Monitoring
   • Implement automated alerts, lone worker check-in systems, and 24/7 monitoring solutions help ensure immediate response in case of emergency.
4. Ergonomics & Injury Prevention
   • Employ ergonomics programs to reduce strain-related injuries, particularly in lifting, carrying, and repetitive motion tasks.

Daniel Hogan, CEO of TAUC, added, “Every action taken to improve safety is a step forward for the construction and maintenance industries. It’s important that we share what works best with each other as well, which is why our Strategic Alliance was forged one year ago.”

Lone Worker Monitoring & Policy Assessment

The final aspect of lone worker program is a well-planned system in place to monitor employees and deploy help quickly when needed. This includes a manual check-in system with location tracking and an automated system featuring fall detection, a panic button, and real-time GPS tracking. 

Regular communication and ongoing policy assessment will ensure effectiveness. Performance measures should include, but not be limited to reduction in work-related injuries, increased lone worker compliance and engagement with safety protocols, and improved monitoring and reporting and discussion of lone worker safety concerns.

“Lone workers in the maintenance and repair industry face unique challenges that require proactive safety measures,” said Timothy J. Brink, CEO of MCAA. “With the integration of advanced technology, robust safety policies, and proper training, the industry can significantly reduce injuries and fatalities. Employers, industry organizations, and policymakers must collaborate to ensure a safer working environment for all maintenance and repair personnel.”