Colorado and Washington residents voted to legalize the drug last November and HVAC contractors in both states are examining hiring policies, as well as informing their employees of the dangers and risks of employment under the influence. 

You may have the best sales team in the country, but what happens when your customer service department isn’t as good? 

The different sectors of the HVAC industry oftentimes are criticized for not working together. And while that may be true in some cases, close to 30 HVAC leaders team up each year in Arlington, Va., to identify solutions for some of the industry’s biggest problems.

IAQ analysis is the HVAC equivalent of filtration replacements in the plumbing industry. If you fail to meet the need of this huge market, you may as well hold the door open for your competition. 

Over two days, attendees participated in panel discussions, attended presentations, and visited roughly 125 different congressional offices to advocate for their respective organizations and industry.

It should be easier than ever for customers to contact us. Unfortunately, the technology designed to keep us connected can actually push customers away.

The Air Conditioning Contractors of America (ACCA) released its Contractor Comfort Index (CCI) for May, which reached a 77, up from 71 in April. The 77 number is the highest tally in the CCI’s three-year history.

A building energy labeling program that allows the industry to zero in on opportunities to lower building operating cost and make informed decisions to increase value has been expanded to include an “As Designed” label.

A lost customer means that you cut off a prime source of future sales and referrals. And it’s a loss that carries on for the life of the sales he’s going to give and refer to your competition.

I’m just starting my busy air conditioning season and I need to have a successful summer. How do I know if I’m on track?

ON DEMAND Thermo King Calgary reduced their average billing cycle from weeks to minutes by implementing a field service automation solution. Automating their workflow eliminated the bottlenecks created by paper work orders including illegible hand writing, lost or damaged work orders, and inherent billing errors.