In my mind, the annual AHR Expo is always the unofficial start to the HVACR calendar year. The rest of the country has Ryan Seacrest and Carson Daly (or Mariah Carey looking annoyed and confused on stage) to help them ring in the New Year, but we have Wi-Fi thermostats and new geothermal products being displayed at the expo.
All devices installed in a building, such as boilers, chillers, generator sets, electric sub-meters, pumps, variable air volume (VAV) controllers, fire panels, etc. should be smart and have their own individual cloud points-of-presence and applications, just as consumer devices do.
You have a sales team that is driven to increase leads and boost sales for your company. However, you can be doing a lot behind the scenes to help increase their effectiveness and cultivate long term loyal customers for your brand.
Do all of your service technicians provide service that is repeatable and consistent? Think about your service department for a moment. It is profitable? Staffed properly? Is it steady in workload? Are you growing? Is it a department you’re proud to run?
We all know that the peak seasons are physically demanding. The hours are long, the days are short, and there are often too many calls to get to efficiently. We all prepare for the peak seasons, but what about the slower seasons? Are you prepared? Do you have a plan?