I attended my fair share of trade shows, conferences, and seminars during my seven years in hospitality. And, I’ll admit, I did not go into my first one with open arms. I thought it was stupid and a waste of money, until I got there, that is. I was impressed and happy to admit I was wrong. But, all my trade show, conference, and seminar experience combined is nothing compared to the AHR Expo.
Americans should be allowed to choose the products they’d like regardless how efficient or inefficient they are. That’s how capitalism works, right? Shouldn’t consumers do their own research rather than rely on the government to tell them what to buy?
Not only do temperature controlled self-storage units offer an extra luxury for their tenants, but it also puts more money in the business owner's pocket since they can charge higher rent. This brings great news to HVAC contractors who, in the midst of a growing economy, are eager to conduct as much business as possible.
It’s time for e-commerce and HVAC to evolve beyond selling boxes of product without the knowledge and experience for true customer service. Some sites are starting to develop relationships with contractors. It’s a great first step, but we must still be cautious. Some of these outlets are still allowing the customer to pick any equipment they want, ignoring improper AHRI matchups and causing warranty issues for the customer and the contractor. It’s up to us to hold these sites accountable and move toward a standard that both customers and contractors can trust and recommend.
Your daily goal doesn’t have to be static, and in fact it should not be the same year round. Look at your plan for the year, and look at reality — set your numbers based on the fact that things may have changed in the business in terms of weather, personnel, or outside events. Only then can you define your win.
Think about your business and those employed by you. Do they love their jobs? Are they proud of the company they work for? Happy employees mean happy customers, and not the other way around! If you are unsure of the culture of your company, it may be time to re-evaluate the top five qualities of businesses with GREAT culture.