Industry educators have told me over and over again that the younger techs entering the trades generally either possess the technical skills to do the job or can be trained in those skills easily enough, yet they often lack the ability to communicate effectively with the customer both in writing and in person.
You hired the best people. You've got the technical know-how. Despite your efforts, you can't seem to break through that ceiling at 3 percent or 4 percent profit. In simplest terms, running an HVAC business comes down to providing a service. Running a successful business is a bit more complicated.
The Internet of Things (IoT) is a concept almost as loose in definition as the two terms that make it up. In short, the Internet of Things is, well, all of the things connected to and by the Internet. The implications, however, are not so simple.
Have you ever been “in the zone”? It’s that state of mind where you’re firing on all cylinders. Ideas and answers are coming to you rapidly — and they’re good ones. Professional athletes have games like this, in which they break records and carry their teams to the top. It would be nice to be able to create this state of mind every day.
When it comes to the customer service area of our business, we tend to make a rough guess at performance. You need to stop guessing at your customer service team’s performance and know how they are doing.