What is a super tech? A super tech is one who eats, sleeps, and breathes HVAC. He may be a contractor, manager, or technician, but, above all, he is a perfectionist. And his greatest enemy is the callback.
Contractors do not like to hear the word “callback.” They cost money and degrade a customer’s respect for and opinion of the service contractor. So how can a technician reduce the number of times he must revisit a repair?