Editors Blog

John Hall is the Business Editor. E-mail him at johnhall@achrnews.com.

Taking Care of Business: Changing Mindsets, Not Equipment?

January 28, 2008
/ Print / Reprints /
ShareMore
/ Text Size+

There seems to be dangerous thinking pervading some casual conversations around our country. People are always talking about how to increase efficiency will reducing costs of HVAC equipment. That’s a given. But they are also talking about the importance of “going green,” too. Let’s face it, energy prices are not going to be falling anytime soon and utility costs will continue to take a big bite out of the monthly budget.

However, now we have other things to think about. We are being told to change our habits. Instead of shopping for new, more energy-efficient systems, people are actually having the audacity to think that changing their everyday habits may be just as important as changing out their equipment. Holy plummeting profit centers, Batman! Not only that, these same people think that it isn’t their HVAC equipment that needs servicing, it’s their mindset.

Don’t touch the equipment - touch the thermostat. Don’t change the filters, change the furniture and reduce the number of cleaning chemicals you use. Holy cow, Armageddon for the HVAC trade!

In the nation’s efforts to step up the green movement, is it possible that the HVAC trade will take a backseat to the headline-grabbing efforts of becoming more environmentally friendly in our homes and businesses? Sure, we all want healthier eco-friendly indoor environments. I like to know what is going into my family’s lungs. But let’s not lose sight of energy-efficiency during this thought process. People can throw and extra log on the fire (as long as it hasn’t been treated with harmful pest control pollutants) or a blanket over their bed (as long as the V.O.C.s emitted from the polyester fibers are at an acceptable level) but in the end, their HVAC system is not going to last forever unless it is properly maintained and replaced when it becomes too expensive to operate.

Let’s make sure our customers don’t lose sight of that.

You must login or register in order to post a comment.

Changing Mindsets

Tom Templeton
March 7, 2008
John, Great article. I meet you half way on this one. Customers do need to change their habits, however until the troops out in the field change their mindset, it's the tail wagging the dog ... nothing get's fixed. I went down to the local car dealer to look at a ScionXB this morning. The sales person addressed me as "dude", I would normally have done an about face but my Grandson had told me it would fit my over six foot frame so nothing else to do but look. Oh I forgot, I'm a 60+-year-old "dude". We established a rapport, we were in "sync" when he asked what was my profession. The conversation changed to his urgent need of a replacement HVAC system. We both experienced sticker shock. Two points, we Must change, and we Must win the customers over with information and integrity to win this fight. If you want to begin change, just hook up with a few generation "Yers" Tom Templeton Coaching for Contractors

Multimedia

Videos

Image Galleries

2013 ACCA Conference & IE3 Expo

Photos from the 2013 ACCA Conference & IE3 Expo in Orlando, Fla.

Podcasts

Selling Zoning is Easier Than You Might Think

This overview of the benefits of zoning includes tips for selling to consumers and businesses. Tom Jackson discusses options for new construction and retrofit, as well as some ways a residential contractor can get into the light commercial business with zoning products. Speaker: Tom Jackson, CEO, Jackson Systems
More Podcasts

THE MAGAZINE

ACHRNEWS

NEWS 05-13-13 cover

2013 May 13

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

HVAC LEASING

Some HVAC contractors have introduced leasing programs for consumers. Do you think this is a viable option?
View Results Poll Archive

Clear Seas Research

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con