Editors Blog


Warning: Brain May Explode

October 18, 2011
/ Print / Reprints /
ShareMore
/ Text Size+

I just got back from the annual educational conference hosted by the Mechanical Service Contractors of America (MSCA). This year it was held in beautiful, mountain-surrounded Colorado Springs. By the time I left, I felt overwhelmed by all the new ideas and information that were presented there.

Seriously, MSCA really stacks the deck of its speakers. It seemed that every single presenter had literally written the book (or two or three) on his area of business expertise. I came away thinking that MSCA should include a label on all of its brochures about the conference. You know, something along the lines of “Warning: Brain may explode if you attend all seminars available at this event, pay close attention to speakers, and attempt to implement all you’ve learned.”

So, anyway, let me share one thing with you that I learned that I’m really hoping to be able to implement, both professionally and personally. The keynote speaker, Chester Elton, has been called the “apostle of appreciation” for his research, writing, and presentations on how much recognition matters to people.

As someone who gets quite resentful when I’m not thanked and appreciated as much as I think I should be, Elton didn’t have to do much to convince me. But he went on to explain the right way to recognize people. Recognition must be “frequent, specific, and timely,” he said.

So if you want to make your employees feel appreciated and enjoy coming to work, you should recognize them. And you should recognize them frequently, specifically, and in a timely manner. Frequent is obviously more than once a year. Specific means that just saying “good job” isn’t enough. Timely means you can’t wait and eventually get around to it.

So give it a shot. Recognize your best people now by telling them exactly what they’ve done well. (P.S. This also applies to personal relationships. When my husband gets home, I’m going to tell him how grateful I am that he did the grocery shopping today.)
 

You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

Kyle Gargaro, editor-in-chief of The NEWS, hosted the 2014 ACCA CEO Forum. At the event, six well-known, highly respected company executives, Gary Michel, Ingersoll Rand/Trane; Chris Nelson, Carrier Corp.; Chris Peel, Rheem Mfg. Co.; Rod Rushing, Johnson Controls; Brent Schroeder, Emerson Climate Technologies; and Doug Young, Lennox; provided individual industry outlooks and fielded questions directly from attending contractors. Listen to the entire event on the NEWSMakers podcast. Posted on April 14.

More Podcasts

THE MAGAZINE

ACHRNEWS

NEWS 04-14-14 cover

2014 April 14

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe

SERVICE CALLS POLL

Which statement on service calls best applies to your business?
View Results Poll Archive

HVACR INDUSTRY STORE

plumbing-hvac.gif
2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research

 

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

DON'T MISS A THING

Magazine image
 
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.

STAY CONNECTED

facebook icontwitter iconyoutube iconLinkedIn i con