Articles by Steve Coscia

Odors, Oil, Great Service

Is a technician’s value based on technical skills only? The answer will depend on your experience and the pivotal events that helped to shape your career. Our industry places much emphasis on diagnostic and troubleshooting capability, whereas a customer’s perception of value may be something else altogether.


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Customers, Control, Consequences

Attendees who ask these types of questions will sit there with a look of growing dissatisfaction when I do not answer with the response that they had anticipated. My stomach twists into a knot each time I find myself faced with this predicament. What question is Coscia talking about?


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2014 World Energy Engineering Congress

Scenes from the 2014 World Energy Engineering Congress in Washington, D.C.

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NEWSMakers: Andy Heinze

Andy Heinze, distribution channel development manager, Sporlan Division of Parker Hannifin, discusses Sporlan's new refrigeration system training center. Posted Dec. 11.

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2014 December 15

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HVAC TECHNICIAN SHORTAGE

In order to bring more people into the trade and produce more technicians, what should the industry do?
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2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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