Articles by Joanna R. Turpin

Chillers and the Phaseout: What Contractors Should Expect

October 5, 2009
When CFCs were phased out, commercial building owners and managers had to decide whether to keep existing chillers that used refrigerant such as R-11 or invest in equipment containing HCFCs such as R-22. Now that HCFCs are being phased out, owners and managers are faced with the same decision: keep current equipment or move to chillers using HFC refrigerants.
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What To Do With Nutty Customers

September 28, 2009
Unfortunately, some customers can be a pain in the neck to deal with, becoming a serious drain on resources and a potential liability for word-of-mouth referrals. At what point do you let these never-satisfied customers go?
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Trade Groups Promote R-410A Training

August 24, 2009
When changes occur in the HVACR industry, contractors routinely look to their trade associations for information. That has been the case with the impending phaseout of R-22 and the adoption of R-410A. Contractors have asked their associations for training on how to use the new refrigerant, as well as updates on government regulations.
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Training Track: R-410A

August 24, 2009
Many manufacturers have had R-410A equipment available for years, and they’ve also offered training opportunities. In just a few short months, equipment containing R-22 will no longer be produced, and manufacturers want industry personnel to know that they are still providing training opportunities on R-410A.
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Boiler Technology Breakthroughs

August 17, 2009
The winds of change are blowing across the U.S., and nowhere is that more evident than in the commercial boiler market. Manufacturers have spent considerable time researching and developing new technologies in order to be able to offer cutting edge commercial boilers that feature high-efficiency performance, increased fuel savings, superior control, and low emissions.
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Phaseout Provides Contractors with Opportunities to Go Green

June 22, 2009
Some heating and cooling contractors don’t buy into the current green trend, which frequently promises clear skies and verdant plains to anyone who buys the right products. But the truth is, many contractors are already a little green, even if they don’t want to admit it.
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Service Leads to High-End Sale

June 22, 2009
Every contractor loves the routine maintenance call that ends in a significant sale. It recently happened to Chad and Randall Scott, owners, Scott Brothers Heating and Air, Fleetwood, N.C. The difference in their situation is that comfort consultant Chris Young first sat down and explained several different heating and cooling options.
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Homeowners Dive Into Savings

June 22, 2009
It is no surprise that swimming pools are popular in Phoenix. While cooling off and relaxing are the main advantages to owning a pool, there is now potentially another benefit to having that hole in the ground: Energy savings achieved through a renewable energy source.
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Why Customers Buy High-End Systems

June 22, 2009
Since the dawn of time, salespeople have been trying to figure out what factors make consumers part with their cash and actually buy a particular product. Is it special features? Is it price? Is it need? Is it because their next-door neighbors have it, and they want it, too? The same is true in the HVAC industry.
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Financing Those Dream Systems

June 22, 2009
Credit conditions have been far from ideal for the last year or so, as both borrowing and lending have decreased due to the ailing economy. The credit crunch has been of particular concern to the HVAC industry, which relies heavily on financing in order to sell new heating and cooling systems.
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