Web-Based Support Offers Distributors Help

March 18, 2004
/ Print / Reprints /
/ Text Size+
YARDLEY, Pa. - When she has a question, Jean Boseman does not have time to wait by the phone.

As the accounting manager, system administrator, and occasional switchboard relief operator at Guardian Fire and Safety, she takes on dozens of tasks at one time. "Anyone who works in a small business understands that there's never enough time," she said.

According to Boseman, Prophet 21 Web-based support relieves her from the responsibility of waiting for return calls. "I can enter my query via the Web and check back every so often to see if someone updates my case," she said. "Because it answers my questions unobtrusively, it gives me time to go about my normal duties."

"We know that many of our customers are so busy, and doing so many jobs at once, that it's difficult for them to wait for a response to their support questions," said Chuck Boyle, Prophet 21 president and CEO. "Web-based support helps distributors increase employee productivity by giving them the opportunity to get their jobs done while getting answers to questions about their Prophet 21 solutions."

Helping Customers Stay Focused

Prophet 21 Web-based support offers distributors the ability to log cases online and communicate with a team of solution experts to resolve issues.

Web-based support also offers distributors access to a comprehensive Web-based solutions database, searchable 24 hours a day, seven days a week.

Boseman said corresponding with Prophet 21 support staff via the Web gives her information she needs should similar issues ever arise. "All of the documentation related to my cases is stored online so I can reference it really easily," she said. "I can access any of it with the click of a button."

"It can be nice to talk on the phone with somebody, but we all have jobs to do," Boseman concluded. "Web-based support gives me what I need to stay focused on my tasks at hand while resolving outstanding issues."

Since 1967, Prophet 21 has provided durable goods distributors with solutions for running their businesses. The company says it has more than 2,400 customers and 80,000 users conducting over $41 billion in supply chain transactions annually.

For more information, visit www.p21.com.

Publication date: 03/22/2004

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.



Image Galleries

2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.


NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

More Podcasts


NEWS 04-21-14 cover

2014 April 21

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe


Which statement on service calls best applies to your business?
View Results Poll Archive


2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con