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"As a contractor, you can help owners make an informed decision by providing them with records of the original installation, periodic maintenance, and repairs, as well as the model and serial number and individual unit or site reference numbers," said Andy Fracica, brand manager for York International's Unitary Products Group.
According to Fracica, installation and operating instructions are also important, as is warranty information and factory or contractor-based service and maintenance agreements.
Following the inspection, confirm the applicable manufacturer and contractor-supported warranty coverage that remains on each unit. This information becomes important as the contractor sits down with the owner to review the results of the inspection. Projected repair costs depend on warranty coverage and impact projected operating costs of equipment. Dealers are in a position to compare these expenses to those of new, high-efficiency equipment and determine any significant savings that accompany a decision to replace aging equipment.
"These important after-the-sale programs can be negotiated into the initial purchase price for new equipment and offer owners an affordable approach to future maintenance and repairs."
In fact, whether owners opt to repair or replace their equipment, it is always a good idea to work with them to define a maintenance and monitoring program for existing or new installations. By keeping accurate records, contractors can help owners estimate operating expenses and budget for repairs throughout the lifetime of the equipment. "In addition," explained Fracica, "this positions you to work with owners when the question of replace or repair arises again."
For more information on York International's Unitary Products Group, Norman, Okla., visit the group's Web site at www.yorkupg.com.
Publication date: 11/17/2003