Mayday ... Mayday!

January 7, 2008
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Rob “Waldo” Waldman

“Mayday!” is the universally recognized call of distress. It means - “I need help … NOW!”

It’s a call you never want to make, but it could very well be the most important of your life. Fighter pilots use it during extreme emergency situations, such as when we lose an engine, are preparing to eject from an aircraft, or when we witness an emergency affecting one of our wingmen.

The word “Mayday!” brings a call to action within seconds. Other pilots come to the afflicted pilot’s aid in an effort to guide him or her to the nearest suitable landing field. These “chase ships” monitor the pilot in danger to make sure the proper procedures are performed and conduct a “battle damage check” of the troubled plane. This visual inspection reveals if it’s leaking fuel, smoking or is damaged in any way. Experienced pilots on the ground may even provide suggestions and advice on how to handle the emergency.

The endangered pilot is never left alone until safely on the ground. This mutual support role is the No. 1 reason why we never fly solo. Ground-based wingmen, such as air traffic controllers, firemen, paramedics, flight surgeons, and maintenance troops, are deployed to assist the emergency aircraft as it comes in to land.

It’s a disciplined, choreographed, and highly stressful process designed to ensure one primary objective - the safety of the pilot.  

R-E-S-P-E-C-T

Being a wingman in life means when someone calls out “Mayday!” to you, you’re there on time, on target, and ready to take action. It means you are the type of person others can come to for help.

Are you that type of person at work and in your personal life or do you expect others to fly solo and fend for themselves?

As a young captain, I remember being late for a flight briefing, which is strictly bad news in military flying. As a result, I was grounded that day, not to mention I had to buy the doughnuts for my wingmen as a “penalty.” Needless to say, I was pretty bummed out. Not only did I let my wingmen down, but I also embarrassed myself by messing up.

When my serious and demanding flight commander - Maj. Pat White, call sign “Psycho” - approached me later that day, I expected to get an earful. You just didn’t want to be on Psycho’s bad side. What I heard is something I will never forget. Instead of chewing me out, he asked, “How’s it going Waldo?”

“Fine sir,” I answered. “Sorry for being late, it won’t happen again.”

“Listen. This isn’t like you. You’re never late for a briefing. Is everything OK at home? Do you feel all right? Do you need a day off? Talk to me.”

“I’m fine sir. Just give me a doughnut and I’ll be all right.”

“OK, Waldo. Let me know if you need anything.”

He never mentioned a thing about it again. I was shocked. Instead of the expected reprimand, I was treated like a person first and a pilot second. My respect for him skyrocketed.

After that experience, do you think I became more loyal to Psycho? Do you think I went the extra mile for him when he asked? Do you think I was willing to bring my problems to Psycho, and even admit when I messed up?

The answer to those questions is obvious - absolutely.  

HELP WANTED

When promoting peak performance at work, you have to think and act like a leader. This means putting your judgments - and even resentments - aside and working on creating a culture of courage where people are willing to admit their mistakes and make that “Mayday!” call. It also means asking questions of your co-workers and finding the root cause of why an accident, health issue, or lost sale may have happened.

• Have you noticed a pattern of ill health or accidents you can’t explain?

• Are your employees saying that they think their work is the cause?

• Do you have an open-door policy where others can approach you with their issues?

• Have you identified with someone at work who you can go to for help and are you willing to look outside of the workplace and seek help?

Let’s face it, asking for help is tough because others often interpret it as weakness, and it can leave us vulnerable to judgment. At work, it can even be seen as incompetence and can prevent us from getting promoted or taking on increased job responsibilities.

The notion that asking for help is a sign of weakness or ineptitude is one of the greatest fallacies of business and life, and can literally strangle the ability to succeed. That’s why real leaders give others the courage to come to them with their problems, and most importantly, they too know when to call out “Mayday!”

The three most important words in the English language are “I need help.” Reach out to someone in your office today and simply ask for help on a certain project. See how they respond. Observe the look in their eyes. I bet you’ll find someone eager to make a difference for you.

When we reach out our hand to those who need help, we plant seeds of hope and courage that blossom into joy and fulfillment. It is a gift that can affect the performance of your organization by creating a culture of mutual support, shared responsibility, and a realization that service saves lives. It costs no money but it pays off big time.

Publication date: 01/07/2008

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