Tool policies should be reviewed at least annually to confirm that contractors and technicians are both satisfied with the arrangement, as well as to ensure that everyone is clear on who provides which tools and what the rules are for broken, lost, or stolen tools.
A DVD titled “Contractor Soft Skills” illustrates how contractors can have their technicians improve their own soft skills. The DVD is the third one about customer service by customer service expert Steve Coscia.
The not-for-profit organization, ACT (www.act.org), notes that a significant segment of today’s labor force does not have the requisite skills that employers demand. This information probably does not come as a surprise to HVAC contractors.
Reports from the United States Bureau of Labor and Statistics (BLS) warn that a trained workforce gap is coming and the HVAC industry will not be spared. What can be done to avoid this potential disaster?