Kathy Corr, director of strategic relationships for North American Technician Excellence (NATE), has announced her plans to retire at the end of March 2012. Corr has been a member of the NATE team since 2006.
A suite of cloud-based calculators, HVAC Web Apps platform, is designed to simplify the most common tasks performed by HVAC comfort advisors, system designers, installers, and service technicians. A beta version of the platform, designed by Kenny Watson of KB Watson Enterprises, has been released.
The Nexstar® Legacy Foundation is accepting applications for management and technician focused scholarships. The foundation is planning to award $42,000 in scholarships to students pursuing careers in the plumbing, HVAC, and electrical industries.
Tool policies should be reviewed at least annually to confirm that contractors and technicians are both satisfied with the arrangement, as well as to ensure that everyone is clear on who provides which tools and what the rules are for broken, lost, or stolen tools.
A DVD titled “Contractor Soft Skills” illustrates how contractors can have their technicians improve their own soft skills. The DVD is the third one about customer service by customer service expert Steve Coscia.
The not-for-profit organization, ACT (www.act.org), notes that a significant segment of today’s labor force does not have the requisite skills that employers demand. This information probably does not come as a surprise to HVAC contractors.