The pandemic led some contractors to offer alternatives to in-person home visits, such as virtual sales calls or online quotes, which they have found to be very successful.
By using a dedicated number for texting that remains the same over time, avoids the use of employees’ personal phones, and enables two-way communication, companies can generate brand loyalty and better serve their customers.
Communication plays a role in labor management, so here are some considerations for the leaders in your company as it pertains to managing both employees and customers.
Far too many business owners go into a shell of self-preservation once they reach a certain level, and it’s actually what’s getting them beaten by their competition.