As noted in The News’ feature article, “Finding Ways To Reduce Callback Rates,” (April 21, 2003 issue), Drew Cameron, owner and president of Supernova Selling Systems, Kennett Square, Pa., described callback forms that he uses to assess return visits and avoid or minimize their reoccurrence.

Here you can download samples of his Service Callback Form, Installation Callback Form, and Installation Sales Feedback Sheet.

Click on any of the links below to download these forms in PDF format:

• Installation Callback Form (ICB)
  
• Installation Sales Feedback Sheet
  
• Service Callback Form (SCB)

Publication date: 04/21/2003