The company has introduced a software program called the Performance Pay System™ (PPS), which allows air conditioning, refrigeration, and plumbing contractors to measure and compensate field employees for speed, accuracy, and performance, increasing company profits and efficiency. A technician’s pay is determined by comparing the actual time for the repair to the expected time, as established by the CAP™ database. The company says the program is attractive to employees because it rewards them for the speed, accuracy, and quality of their work.

Callahan/Roach Products, 3610 W. Pioneer Parkway, Arlington, TX 76013; 800-528-0212; 800-276-5703 (fax); sales@service manager.com (e-mail); www.callahan-roach.com (website).

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