HVAC Breaking News

Aug. 23, 2007: Study Ranks Trane Highest in Satisfying Residential/Light Commercial Contractors

August 23, 2007
/ Print / Reprints /
/ Text Size+

WESTLAKE VILLAGE, Calif. - Trane ranks highest among HVAC manufacturers in satisfying residential and light commercial construction contractors, according to the J.D. Power and Associates/McGraw-Hill Construction 2007 HVAC-Residential and Light Commercial Contractor Satisfaction Study.

The inaugural study focuses on how residential and light commercial contractors evaluate and rate manufacturers of HVAC systems. Residential HVAC systems are defined as packaged systems weighing up to 5 tons, while light commercial packaged HVAC systems are greater than 5 tons but fewer than 25 tons. Overall contractor satisfaction with HVAC manufacturers is based on performance in eight factors. They are (in order of importance): product; warranty and repair service; credit/billing process; delivery; ordering process; price; marketing/advertising materials; and sales representative.

Trane ranks highest with a score of 792 on a 1,000-point scale, performing particularly well in four of the seven factors: product; delivery; marketing/advertising materials; and sales representative.

“Trane performs well in both product quality and service, which helps differentiate them from their competitors,” said Burleigh Morton, senior director of research and analytics at McGraw-Hill Construction. “By not only producing high-quality HVAC systems, but by also providing their customers with accurate and on-time delivery and support from sales representatives, Trane sets the benchmark for satisfying contractors with their HVAC systems.”

The study includes responses from 522 contractors evaluating HVAC manufacturers, and was fielded between May and June 2007.

Publication date: 08/20/2007  

Did you enjoy this article? Click here to subscribe to The NEWS Magazine

You must login or register in order to post a comment.



Image Galleries

Mini Split Installation

Twin Cities contractor Aabott Ferraro helped retrofit an older St. Paul home.


NEWSMakers: Doug Dougherty

Doug Dougherty, president and CEO of the Geothermal Exchange Organization (GEO) joins the program to discuss the latest happenings with GEO, including the drive to get included in state and federal definitions of renewable energy, plus the future of geothermal.  Posted on July 25.

More Podcasts


NEWS 07-28-14 cover

2014 July 28

Check out the weekly edition of The NEWS today!

Table Of Contents Subscribe


Some in the industry are calling for the EPA to halt production of R-22 as of 2015. What do you think?
View Results Poll Archive


2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

More Products

Clear Seas Research


Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications, Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


Magazine image
Register today for complete access to ACHRNews.com. Get full access to the latest features, Extra Edition, and more.


facebook icontwitter iconyoutube iconLinkedIn i con